---
title: "Master Customer Journey: I am a small business owner and cannot meet my tax liabilities (external research)"
ocid: "ocds-b5fd17-484b8eb7-91b2-4fce-84f6-6fe89970056c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-484b8eb7-91b2-4fce-84f6-6fe89970056c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-484b8eb7-91b2-4fce-84f6-6fe89970056c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-484b8eb7-91b2-4fce-84f6-6fe89970056c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2017-12-14"
---

# Master Customer Journey: I am a small business owner and cannot meet my tax liabilities (external research)

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-484b8eb7-91b2-4fce-84f6-6fe89970056c

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## Summary

The procurement process titled "Master Customer Journey: I am a small business owner and cannot meet my tax liabilities (external research)" was conducted by HM Revenue & Customs, located at 100 Parliament Street, London, England. This initiative falls under the category of Research and Development Services and related consultancy services, with a contract value of £15,000. The procurement method was selective, issued as a call-off from a framework agreement, and is currently in the award stage following the completion of the tender period, which ended on 19 September 2017. The contract is active from 17 October 2017 to 2 February 2018.

This tender provides significant opportunities for small businesses, particularly those specialising in market research and consultancy services. Organisations with expertise in qualitative research and a strong understanding of customer behaviour—especially concerning tax obligations—will find this contract particularly suitable. Engaging in this tender not only aids in enhancing HMRC's service offerings but also supports the growth of small enterprises in the research sector.

## Notice

Assignment under the Market Research Framework MR130001. This small-scale qualitative research will look to understand customers' experiences when they are unable to meet their tax obligations. In particular, it will seek to understand the customers' needs and actions at this time, and their experience of interactions with HMRC. This will enable us to improve our services for customers.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bd59db57-f6a0-4588-b333-01b5f2666982 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Not specified |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Dec 2017 |
| Submission deadline | 19 Sep 2017 |
| Future notice date | Not specified |
| Award date | 18 Sep 2017 |
| Contract period | 16 Oct 2017 - 2 Feb 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £15,000 |
| Lots value | Not specified |
| Awards value | £15,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2BQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IPSOS RESEARCH |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 14 Dec 2017 at 10:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bd59db57-f6a0-4588-b333-01b5f2666982

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bd59db57-f6a0-4588-b333-01b5f2666982
  14th December 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-484b8eb7-91b2-4fce-84f6-6fe89970056c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-484b8eb7-91b2-4fce-84f6-6fe89970056c.json.