---
title: "PHE - Corporate - Communications Contact Centre Services"
ocid: "ocds-b5fd17-4855fb6b-2d1f-4705-b81c-a4c0e3859081"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4855fb6b-2d1f-4705-b81c-a4c0e3859081"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4855fb6b-2d1f-4705-b81c-a4c0e3859081.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4855fb6b-2d1f-4705-b81c-a4c0e3859081.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "PUBLIC HEALTH ENGLAND"
published: "2018-05-10"
---

# PHE - Corporate - Communications Contact Centre Services

Buyer: PUBLIC HEALTH ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-4855fb6b-2d1f-4705-b81c-a4c0e3859081

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4855fb6b-2d1f-4705-b81c-a4c0e3859081)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4855fb6b-2d1f-4705-b81c-a4c0e3859081.json)

## Summary

The contract titled "PHE - Corporate - Communications Contact Centre Services" was awarded on 28th February 2016 by Public Health England, an executive agency of the Department of Health, based in London (postal code SE1 8UG). This service falls under the management-related services category and has a total contract value of £5,386,747, with a minimum value of £1,775,661. The contract duration spans from 1st August 2016 to 31st July 2019, and was initiated through a competitive tender process as part of the Crown Commercial Service Framework Agreement.

This procurement presents significant opportunities for businesses specialising in management-related services, particularly in communications and contact centre operations. Companies with the capability to provide efficient and scalable communication platforms, along with adept staff training and management, would be ideal competitors for similar contracts. Additionally, firms that are adept at navigating public sector tenders can leverage this experience to build relationships and secure further contracts within the health and public service sectors.

## Notice

Public Health England, an executive agency of the Department of Health (DH) (hereafter referred to as "Public Health England" or "PHE" also referred to as the "Contracting Authority" or the "Authority" or the "Employer") awarded the contract for 36 months following competitive tender in accordance with the Crown Commercial Service Framework Agreement to provide the PHE - Communications Contact Centre Services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d1aa641f-b315-4787-adb4-091822bee7e1 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 May 2018 |
| Submission deadline | 30 Sep 2015 |
| Future notice date | Not specified |
| Award date | 28 Feb 2016 |
| Contract period | 31 Jul 2016 - 31 Jul 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £5,386,747 |
| Lots value | Not specified |
| Awards value | £5,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PUBLIC HEALTH ENGLAND |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 8UG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI45 Lambeth |
| Local authority | Lambeth |
| Electoral ward | Waterloo & South Bank |
| Westminster constituency | Vauxhall and Camberwell Green |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SERCO |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79420000 - Management-related services

## Release History

- 10 May 2018 at 14:51 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d1aa641f-b315-4787-adb4-091822bee7e1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d1aa641f-b315-4787-adb4-091822bee7e1
  10th May 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4855fb6b-2d1f-4705-b81c-a4c0e3859081. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4855fb6b-2d1f-4705-b81c-a4c0e3859081.json.