---
title: "Provision of Ticketing and CRM System - Design and Implementation"
ocid: "ocds-b5fd17-485ebf47-6326-4a31-82b7-d866c5f32cb4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-485ebf47-6326-4a31-82b7-d866c5f32cb4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-485ebf47-6326-4a31-82b7-d866c5f32cb4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-485ebf47-6326-4a31-82b7-d866c5f32cb4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BLACKPOOL COUNCIL"
published: "2022-03-02"
---

# Provision of Ticketing and CRM System - Design and Implementation

Buyer: BLACKPOOL COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-485ebf47-6326-4a31-82b7-d866c5f32cb4

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## Summary

The procurement process facilitated by Blackpool Council involves the award of a contract for the "Provision of Ticketing and CRM System - Design and Implementation." This initiative falls under the services industry and is located in Blackpool, United Kingdom. The procurement method utilised is an open procedure, and the contract's total value is £160,000. The contract period commenced on 1st November 2021 and will last until 31st October 2026. The award was published on 2nd March 2022, following the completion of the tender period that ended on 30th April 2021.

This tender presents significant opportunities for businesses involved in software development, particularly those focusing on Customer Relationship Management (CRM) and Point of Sale (POS) systems. Small and medium-sized enterprises (SMEs) are encouraged to participate, given their eligibility for the contract. Companies that specialise in ticketing solutions and related services would be well-positioned to compete effectively, potentially enhancing their capacity and market reach through the provision of innovative systems to support Showtown's operational efficiency.

## Notice

We are looking to procure a Ticketing & EPOS system to enable the operating efficiency of Showtown when it opens in 2022. It is our desire that the Ticketing & EPOS system we procure, comes alongside a CRM system supported by the supplier. The Ticketing & EPOS systems main requirement will be based around ticketing, however there are requirements for retail and merchandise sales and the ability for some minor catering functionality.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fdb2520b-184a-440b-a641-847c989282d9 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Mar 2022 |
| Submission deadline | 30 Apr 2021 |
| Future notice date | Not specified |
| Award date | 5 Oct 2021 |
| Contract period | 1 Nov 2021 - 31 Oct 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | £160,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BLACKPOOL COUNCIL |
| Locality | BLACKPOOL |
| Post town | Blackpool |
| Postcode | FY1 1NA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD42 Blackpool |
| Local authority | Blackpool |
| Electoral ward | Talbot |
| Westminster constituency | Blackpool South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TOR SYSTEMS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212110 - Point of sale (POS) software development services
- 72212445 - Customer Relation Management software development services

## Release History

- 2 Mar 2022 at 15:03 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fdb2520b-184a-440b-a641-847c989282d9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fdb2520b-184a-440b-a641-847c989282d9
  2nd March 2022 - Awarded contract notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=5285e4c4-d188-eb11-810c-005056b64545
  Advert

## Notice URLs

- http://www.blackpool.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-485ebf47-6326-4a31-82b7-d866c5f32cb4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-485ebf47-6326-4a31-82b7-d866c5f32cb4.json.