--- title: "Campaign Management Technology" ocid: "ocds-b5fd17-48609e46-d257-4b37-be7e-fb0d270cd6db" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-48609e46-d257-4b37-be7e-fb0d270cd6db" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-48609e46-d257-4b37-be7e-fb0d270cd6db.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-48609e46-d257-4b37-be7e-fb0d270cd6db.json" source: "Contracts Finder" current_stage: "Planning" buyer: "H M REVENUE & CUSTOMS" published: "2019-08-02" --- # Campaign Management Technology Buyer: H M REVENUE & CUSTOMS Current stage: Planning OCID: ocds-b5fd17-48609e46-d257-4b37-be7e-fb0d270cd6db [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-48609e46-d257-4b37-be7e-fb0d270cd6db) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-48609e46-d257-4b37-be7e-fb0d270cd6db.json) ## Summary The procurement process involves HM Revenue and Customs (HMRC) seeking suppliers for a project titled "Campaign Management Technology." This initiative falls under the Customer Relation Management software industry category and is based in the United Kingdom, specifically Salford. Currently in the planning stage, interested parties must respond to the market engagement exercise by the engagement end date of 23rd August 2019. Participants can register on the HMRC SAP/Ariba portal for further information and guidance on the bidding process. This tender presents significant opportunities for businesses, particularly SMEs specialising in customer relationship management and related software development services. Companies capable of providing integrated solutions for multi-channel campaign management that seamlessly work with existing HMRC systems would be particularly well-suited to compete. Firms with expertise in sales, marketing, and business intelligence software are also encouraged to engage, helping to support HMRC's strategy for effective customer contact and tax collection. ## Notice This PIN alerts interested parties that HM Revenue and Customs (HMRC) is considering procurement options for a technology based capability to enable the effective and efficient management and control of targeted multi-channel campaigns designed to support HMRC customers with the collection of tax and payment of benefits. The service will need to integrate with a wide range of existing and developing services and communication channels. This Notice is also an invitation for interested parties to participate in an electronic market engagement exercise. Interested parties should be aware that HMRC are currently considering procurement options to meet a variety of customer contact requirements across several channels, ref: SR251887682. HMRC is a large, complex organisation with over 60 000 000 customers. Establishing an effective campaign management capability is a key part of HMRC'S customer contact management strategy to collect tax and pay benefits effectively and close the tax gap. The capability will need to support HMRC with the design, targeting, and effective operation of campaigns. It will need to operate with and through a range of communication channels and will need to be able to support HMRC with measurements of campaign effectiveness. The capability will need to integrate through open standards with a wide range of other technology based services including (but not limited to) inbound and outbound telephony services, a range of digital and paper based communication, channel preference databases, work flow and work force management services. In addition to raising awareness of potential procurement activity, this PIN is also to facilitate a market engagement exercise. Interested parties will be able to register on the HMRC SAP/Ariba portal, where HMRC will be able to upload information, including questionnaires, which interested parties will be able to access and submit responses to help further inform HMRC requirements. HMRC use an HMRC version of SAP Ariba Sourcing. Suppliers using HMRC's Ariba for the first time will need to register at http://hmrc.supplier-eu.ariba.com/ad/register/SSOActions?type=full As part of the registration process you will receive a system generated email. Once you have obtained 'your account ID (AN) number, please email e.procurement@hmrc.gov.uk with the following information: - contract title and reference (Campaign Management Technology; SR261921648), - organisation HMRC SAP Ariba account ID: AN, - organisation name, - your name, - your email address, - your telephone number. Interested parties wishing to provide information should do so by completing the online questionnaire. Online questionnaires must be fully completed no later than 23.8.2019, 12.00. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9d7e3ecb-494b-470e-9cec-5f86a11042b2 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 2 Aug 2019 | | Submission deadline | Not specified | | Future notice date | 23 Aug 2019 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | H M REVENUE & CUSTOMS | | Locality | SALFORD | | Post town | Manchester | | Postcode | M60 9LA | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD3 Greater Manchester | | ITL 3 | TLD34 Greater Manchester South West | | Local authority | Salford | | Electoral ward | Ordsall | | Westminster constituency | Salford | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48445000 - Customer Relation Management software package - 48480000 - Sales, marketing and business intelligence software package - 72212445 - Customer Relation Management software development services - 72212480 - Sales, marketing and business intelligence software development services ## Release History - 2 Aug 2019 at 08:31 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/9d7e3ecb-494b-470e-9cec-5f86a11042b2 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/9d7e3ecb-494b-470e-9cec-5f86a11042b2 2nd August 2019 - Early engagement notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/a83e19c4-3c29-4a35-9009-672fc4cbaf4e SAP Ariba registration guidance - https://www.contractsfinder.service.gov.uk/Notice/Attachment/7be52724-b7f0-4610-98d8-16740bc63ea4 SAP Ariba User Guidance ## Notice URLs - http://hmrc.supplier-eu.ariba.com/ad/register/SSOActions?type=full ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-48609e46-d257-4b37-be7e-fb0d270cd6db. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-48609e46-d257-4b37-be7e-fb0d270cd6db.json.