---
title: "High Intensity Users Service - East Riding of Yorkshire"
ocid: "ocds-b5fd17-4873ec50-d041-4085-ba77-684f7701cc1f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4873ec50-d041-4085-ba77-684f7701cc1f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4873ec50-d041-4085-ba77-684f7701cc1f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4873ec50-d041-4085-ba77-684f7701cc1f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS HUMBER & NORTH YORKSHIRE ICB"
published: "2025-03-24"
---

# High Intensity Users Service - East Riding of Yorkshire

Buyer: NHS HUMBER & NORTH YORKSHIRE ICB  
Current stage: Award  
OCID: ocds-b5fd17-4873ec50-d041-4085-ba77-684f7701cc1f

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## Summary

NHS Humber & North Yorkshire ICB has awarded a contract titled "High Intensity Users Service - East Riding of Yorkshire" for the provision of guidance services. This procurement, valued at £102,000, aims to manage and co-ordinate High Intensity Users of local Emergency Departments within the East Riding of Yorkshire, starting from 1st April 2025 and ending on 31st March 2026. The tender process employed was a Single Tender Action (below threshold), and the service is classified under the 'Guidance services' category (CPV 85312310). The procurement stage is complete, and the awarded contract notice was published on 24th March 2025.

This tender presents substantial business growth opportunities, particularly for SMEs and volunteer sector organisations involved in providing health and emergency services management. The awarded contract to The British Red Cross Society highlights the importance of multi-agency support in managing emergency service demand, thus offering similar organisations a blueprint for leveraging their capabilities in reducing the burden on unscheduled care services. Businesses that specialise in healthcare management, volunteer coordination, and emergency call handling would find this procurement process and service model highly relevant to their growth strategies.

## Notice

The service will provide effective management, co-ordination and signposting of High Intensity Users of the local Emergency Department (ED) within the East Riding of Yorkshire area. The service will reduce the activity High Intensity Users have on GP Practices and will establish, utilise and coordinate multi-agency and existing professional services to negotiate a reduction in 999 calls. The service aims to demonstrate a reduced workload on unscheduled care services and the wider health economy resulting from reduced 999 calls which otherwise would have attended ED and result in an admission. The service will safely manage and co-ordinate the chaotic and demanding nature of the patient group through the use of multi-agency support and the volunteer sector.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b7338382-8e89-41ed-b34b-8ff493d5cd15 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Mar 2025 |
| Submission deadline | 18 Feb 2025 |
| Future notice date | Not specified |
| Award date | 18 Feb 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £102,000 |
| Lots value | Not specified |
| Awards value | £102,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS HUMBER & NORTH YORKSHIRE ICB |
| Locality | EAST RIDING OF YORKSHIRE |
| Post town | Hull |
| Postcode | HU10 6DT |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE1 East Yorkshire and Northern Lincolnshire |
| ITL 3 | TLE12 East Riding of Yorkshire |
| Local authority | East Riding of Yorkshire |
| Electoral ward | Willerby and Kirk Ella |
| Westminster constituency | Kingston upon Hull West and Haltemprice |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THE BRITISH RED CROSS SOCIETY |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85312310 - Guidance services

## Release History

- 24 Mar 2025 at 15:50 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b7338382-8e89-41ed-b34b-8ff493d5cd15

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b7338382-8e89-41ed-b34b-8ff493d5cd15
  24th March 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4873ec50-d041-4085-ba77-684f7701cc1f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4873ec50-d041-4085-ba77-684f7701cc1f.json.