---
title: "Connexus Tender for ICT Help Desk Service Software"
ocid: "ocds-b5fd17-48768be4-8812-4b97-b610-10b5139cc588"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-48768be4-8812-4b97-b610-10b5139cc588"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-48768be4-8812-4b97-b610-10b5139cc588.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-48768be4-8812-4b97-b610-10b5139cc588.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CONNEXUS HOMES LIMITED"
published: "2022-03-31"
---

# Connexus Tender for ICT Help Desk Service Software

Buyer: CONNEXUS HOMES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-48768be4-8812-4b97-b610-10b5139cc588

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-48768be4-8812-4b97-b610-10b5139cc588)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-48768be4-8812-4b97-b610-10b5139cc588.json)

## Summary

The procurement process involves Connexus Homes Limited and is titled "Connexus Tender for ICT Help Desk Service Software." This tender falls under the software development industry category and is based in the West Midlands, United Kingdom. Currently, the procurement has progressed to the Award stage, with key dates including the contract start date of 1st April 2022 and an end date of 1st April 2025. The tender was issued using an open procurement method with a total value of £44,582.

This opportunity creates significant potential for business growth, particularly for SMEs focused on IT services, software development, and support. Companies that specialise in IT Help Desk software applications or related systems support are ideally suited to compete for this contract. The need for ITIL-compliant solutions suggests that innovative and efficient service providers can contribute to ongoing improvements and take advantage of this long-term contract.

## Notice

The purpose of this tender is to appoint a provider to supply an on premise ICT Help Desk software application across Connexus. This software is to provide an ITIL approach in the delivery of ICT Services and its associated available tools within the organisation. Connexus is looking at Continual Improvements to drive efficiencies within a "One Stop" application that delivers on all aspects and functionality that a Help Desk software can provide.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/40a745de-145a-44a0-91dd-52336deeaff3 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Mar 2022 |
| Submission deadline | 25 Feb 2022 |
| Future notice date | Not specified |
| Award date | 30 Mar 2022 |
| Contract period | 31 Mar 2022 - 1 Apr 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £44,582 |
| Lots value | Not specified |
| Awards value | £44,582 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CONNEXUS HOMES LIMITED |
| Locality | CRAVEN ARMS |
| Post town | Shrewsbury |
| Postcode | SY7 9BW |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG22 Shropshire |
| Local authority | Shropshire |
| Electoral ward | Church Stretton and Craven Arms |
| Westminster constituency | South Shropshire |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ISERVICE SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 48517000 - IT software package
- 72000000 - IT services: consulting, software development, Internet and support
- 72250000 - System and support services
- 72253000 - Helpdesk and support services
- 72253100 - Helpdesk services
- 72253200 - Systems support services
- 72261000 - Software support services

## Release History

- 31 Mar 2022 at 16:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/40a745de-145a-44a0-91dd-52336deeaff3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/40a745de-145a-44a0-91dd-52336deeaff3
  31st March 2022 - Awarded contract notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=MAR164108
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.connexus-group.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-48768be4-8812-4b97-b610-10b5139cc588. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-48768be4-8812-4b97-b610-10b5139cc588.json.