---
title: "VIVID - Out of Hours Telephone Handling"
ocid: "ocds-b5fd17-48791c8a-275d-46d0-baca-503c1908b65a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-48791c8a-275d-46d0-baca-503c1908b65a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-48791c8a-275d-46d0-baca-503c1908b65a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-48791c8a-275d-46d0-baca-503c1908b65a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "VIVID"
published: "2025-08-21"
---

# VIVID - Out of Hours Telephone Handling

Buyer: VIVID  
Current stage: Award  
OCID: ocds-b5fd17-48791c8a-275d-46d0-baca-503c1908b65a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-48791c8a-275d-46d0-baca-503c1908b65a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-48791c8a-275d-46d0-baca-503c1908b65a.json)

## Summary

The procurement process for "VIVID - Out of Hours Telephone Handling" was conducted by VIVID, a housing association based in Portsmouth, England. This contract, falling under the office-support services category, targeted the provision of out-of-hours telephone handling services. It followed an open procedure, with a tender period that concluded on 6th June 2025, and the contract was awarded on 4th August 2025. The contract's delivery is specified for the South East region of the United Kingdom, and the value awarded was £374,000, with a contract period extending from 1st September 2025 to 31st August 2028. The award was given to Careium UK Limited.

This contract presents growth opportunities, especially for businesses that specialise in office-support services, such as call centres or remote communication providers. The project's scope suggests suitability for SMEs due to the scale of the work, despite the award being granted to a large-scale supplier. Companies with expertise in handling high-volume telecommunication tasks outside regular working hours in the specified geographical area could find similar future tenders beneficial for business expansion. Additionally, this could open up avenues for collaboration and subcontracting opportunities for smaller businesses aligned with the awarded contractor's framework.

## Notice

Out of hours telephone handling and associated services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3670ce77-6310-48c7-aacc-5b7dd3a1974c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Aug 2025 |
| Submission deadline | 6 Jun 2025 |
| Future notice date | Not specified |
| Award date | 3 Aug 2025 |
| Contract period | 31 Aug 2025 - 31 Aug 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | £374,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | VIVID |
| Locality | PORTSMOUTH |
| Post town | Portsmouth |
| Postcode | PO2 8HB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ31 Portsmouth |
| Local authority | Portsmouth |
| Electoral ward | Nelson |
| Westminster constituency | Portsmouth North |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAREIUM |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79500000 - Office-support services

## Release History

- 21 Aug 2025 at 12:26 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3670ce77-6310-48c7-aacc-5b7dd3a1974c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3670ce77-6310-48c7-aacc-5b7dd3a1974c
  21st August 2025 - Awarded contract notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=c3f56419-9726-f011-8136-005056b64545
  Advert

## Notice URLs

- http://www.vividhomes.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-48791c8a-275d-46d0-baca-503c1908b65a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-48791c8a-275d-46d0-baca-503c1908b65a.json.