---
title: "SOFTWARE AND SUPPORT"
ocid: "ocds-b5fd17-489b5ea0-be27-412a-93c3-7799a52400e6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-489b5ea0-be27-412a-93c3-7799a52400e6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-489b5ea0-be27-412a-93c3-7799a52400e6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-489b5ea0-be27-412a-93c3-7799a52400e6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UNIVERSITY OF CUMBRIA"
published: "2024-11-25"
---

# SOFTWARE AND SUPPORT

Buyer: UNIVERSITY OF CUMBRIA  
Current stage: Award  
OCID: ocds-b5fd17-489b5ea0-be27-412a-93c3-7799a52400e6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-489b5ea0-be27-412a-93c3-7799a52400e6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-489b5ea0-be27-412a-93c3-7799a52400e6.json)

## Summary

The University of Cumbria has completed a procurement process for the transition from Managed Hosting to Software as a Service (SaaS) under the title "SOFTWARE AND SUPPORT." This tender falls within the "Software package and information systems" industry category, with specific emphasis on "Software support services." The requirement addressed improved software access, performance features, and data resilience. Located in the North West region of the United Kingdom, this project spanned from 4th August 2021 to 3rd August 2025, with a total contract value of GBP 727,350. The procurement method was a selective call-off from a framework agreement, and the award was made to Blackboard International B.V.

This tender presents substantial opportunities for businesses specialising in SaaS solutions, software support and information management systems. Companies providing robust and resilient software platforms capable of seamless data integration and advanced reporting capabilities are well-positioned to benefit from such procurement processes. Though this specific contract has been awarded, businesses in similar fields may find future opportunities and growth by positioning themselves for participation in selective framework agreements, similar to the approach taken by the University of Cumbria. This case also highlights the importance of having the capacity to deliver comprehensive software support and adaptive technological solutions.

## Notice

The University of Cumbria required a migration from Managed Hosting to Software as a Service to enable quicker access to new software, performance and security features along with resilience that would allow hardware failure to seamlessly and quickly be dealt with. There was a requirement for easy access to consolidated data for reporting purposes.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/abae0845-c473-4cb3-bac4-079e8ad29897 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Nov 2024 |
| Submission deadline | 3 Aug 2021 |
| Future notice date | Not specified |
| Award date | 2 Aug 2021 |
| Contract period | 3 Aug 2021 - 3 Aug 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £727,350 |
| Lots value | Not specified |
| Awards value | £727,350 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF CUMBRIA |
| Locality | - |
| Post town | Carlisle |
| Postcode | CA1 2HH |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD1 Cumbria |
| ITL 3 | TLD13 Cumberland |
| Local authority | Cumberland |
| Electoral ward | Castle |
| Westminster constituency | Carlisle |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BLACKBOARD INTERNATIONAL |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72261000 - Software support services

## Release History

- 25 Nov 2024 at 14:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/abae0845-c473-4cb3-bac4-079e8ad29897

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/abae0845-c473-4cb3-bac4-079e8ad29897
  25th November 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-489b5ea0-be27-412a-93c3-7799a52400e6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-489b5ea0-be27-412a-93c3-7799a52400e6.json.