---
title: "Extension of NHS Patient Survey Programme Coordination Centre (Existing Methods)"
ocid: "ocds-b5fd17-48abe0c3-174b-4d8a-9e55-0153eba07bfe"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-48abe0c3-174b-4d8a-9e55-0153eba07bfe"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-48abe0c3-174b-4d8a-9e55-0153eba07bfe.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-48abe0c3-174b-4d8a-9e55-0153eba07bfe.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CARE QUALITY COMMISSION"
published: "2021-10-15"
---

# Extension of NHS Patient Survey Programme Coordination Centre (Existing Methods)

Buyer: CARE QUALITY COMMISSION  
Current stage: Award  
OCID: ocds-b5fd17-48abe0c3-174b-4d8a-9e55-0153eba07bfe

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## Summary

The Care Quality Commission (CQC) is conducting a procurement process for the "Extension of NHS Patient Survey Programme Coordination Centre (Existing Methods)." This procurement falls under the market research services industry category and has a total contract value of £1,067,000 GBP. The procurement method used is open, with the tender period having concluded on 23rd May 2018. The contract was awarded on 4th December 2019 and is active until 30th November 2022. The operations for this contract encompass delivery across the British Overseas Territories, Channel Islands, Europe, Isle of Man, and the United Kingdom.

This tender represents a significant opportunity for large-scale market research firms capable of delivering comprehensive survey coordination and analysis services for NHS patient experiences. Businesses specialising in health services research, patient feedback systems, and data analysis will find this an opportunity to expand their operational reach and contribute to the ongoing improvement of NHS services. Competing entities should bring expertise in managing sensitive data and an understanding of the healthcare industry to meet the expectations of the CQC effectively.

## Notice

CQC collects, analyses and uses a range of intelligence that can inform us about people's experiences of care. Part of that information currently comes from people who have recently used specific NHS services and are asked about their experiences as part of NHS Patient survey Programme delivered by CQC.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3d844fc6-47a8-434e-911a-86de36fb5e4d |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Oct 2021 |
| Submission deadline | 23 May 2018 |
| Future notice date | Not specified |
| Award date | 5 Sep 2019 |
| Contract period | 1 Dec 2019 - 30 Nov 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,067,000 |
| Lots value | Not specified |
| Awards value | £2,560,167 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CARE QUALITY COMMISSION |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1W 9SN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Knightsbridge & Belgravia |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PICKER INSTITUTE EUROPE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 15 Oct 2021 at 13:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3d844fc6-47a8-434e-911a-86de36fb5e4d
- 22 Jan 2020 at 16:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d5f7aaa8-aaf0-4fa8-ab88-daf7a65ce104

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3d844fc6-47a8-434e-911a-86de36fb5e4d
  15th October 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/d5f7aaa8-aaf0-4fa8-ab88-daf7a65ce104
  22nd January 2020 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5f6ef0f6-2ebc-4097-8bdf-6b1a28dd5324
  CQC PSO 114 Lot 1
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/37b77125-674b-40ab-abb3-6b377cf8ed75

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-48abe0c3-174b-4d8a-9e55-0153eba07bfe. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-48abe0c3-174b-4d8a-9e55-0153eba07bfe.json.