---
title: "Complaints and Compliments System"
ocid: "ocds-b5fd17-48cc16b9-b11d-4fa9-a099-7e174e54a7dc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-48cc16b9-b11d-4fa9-a099-7e174e54a7dc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-48cc16b9-b11d-4fa9-a099-7e174e54a7dc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-48cc16b9-b11d-4fa9-a099-7e174e54a7dc.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORTH YORKSHIRE COUNCIL"
published: "2024-10-16"
---

# Complaints and Compliments System

Buyer: NORTH YORKSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-48cc16b9-b11d-4fa9-a099-7e174e54a7dc

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-48cc16b9-b11d-4fa9-a099-7e174e54a7dc)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-48cc16b9-b11d-4fa9-a099-7e174e54a7dc.json)

## Summary

North Yorkshire Council has completed the procurement process for a "Complaints and Compliments System". The successful contract is for providing access to the Liberty Create / Citizen Hub with specific licences and functionalities to manage complaints and other case types for the Council. The contract, valued at £76,700, commenced on 29th August 2024 and will run until 28th August 2025, with an option to extend for two additional years. The procurement was conducted via a direct single tender action, suitable for SMEs, in the Yorkshire and the Humber region under the industry category of database and operating software package (CPV code 48600000).

This tender offers significant growth opportunities for businesses in the software and IT services sector, particularly those specialising in database and operating software solutions. SMEs with expertise in creating and managing software packages will find this contract particularly beneficial, providing a platform to showcase capabilities and secure future extensions. The partnership with North Yorkshire Council demonstrates the potential for robust collaboration with local government bodies, enhancing market credibility and paving the way for further public sector contracts.

## Notice

Access to Liberty Create / Citizen Hub (Starter Licence) with Complaints, FOI, General Enquiries and 1 RPA Bot, to be used as the interim complaints system for logging and managing all complaints and other case types for the Council. Additional information: This contract was award via the Council's Best Value Form process as per North Yorkshire Council's Procurement and Contract Procedure Rules. This is a 1 year contract with the option to extend for a further two 1 year periods (1+1+1)."

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/951bf107-8e24-48a2-bda2-de082dc6e4b6 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Oct 2024 |
| Submission deadline | 28 Aug 2024 |
| Future notice date | Not specified |
| Award date | 27 Aug 2024 |
| Contract period | 28 Aug 2024 - 28 Aug 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £76,700 |
| Lots value | Not specified |
| Awards value | £76,770 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH YORKSHIRE COUNCIL |
| Locality | NORTHALLERTON |
| Post town | Darlington |
| Postcode | DL7 8AD |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE2 North Yorkshire |
| ITL 3 | TLE22 North Yorkshire |
| Local authority | North Yorkshire |
| Electoral ward | Romanby |
| Westminster constituency | Richmond and Northallerton |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48600000 - Database and operating software package
- 48900000 - Miscellaneous software package and computer systems

## Release History

- 16 Oct 2024 at 16:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/951bf107-8e24-48a2-bda2-de082dc6e4b6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/951bf107-8e24-48a2-bda2-de082dc6e4b6
  16th October 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.northyorks.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-48cc16b9-b11d-4fa9-a099-7e174e54a7dc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-48cc16b9-b11d-4fa9-a099-7e174e54a7dc.json.