---
title: "AMCV 322 - Advice, Advocacy & Welfare Benefits Service"
ocid: "ocds-b5fd17-49031a8f-1960-4ceb-8e8c-7b16aaf0a009"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-49031a8f-1960-4ceb-8e8c-7b16aaf0a009"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-49031a8f-1960-4ceb-8e8c-7b16aaf0a009.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-49031a8f-1960-4ceb-8e8c-7b16aaf0a009.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SHROPSHIRE COUNCIL"
published: "2024-08-14"
---

# AMCV 322 - Advice, Advocacy & Welfare Benefits Service

Buyer: SHROPSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-49031a8f-1960-4ceb-8e8c-7b16aaf0a009

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## Summary

Shropshire Council has awarded a contract titled "AMCV 322 - Advice, Advocacy & Welfare Benefits Service" in the services to the community category. The service aims to provide advice and non-statutory advocacy for all adults aged 18+ on a range of issues impacting wellbeing, including navigating the welfare benefits system. The contract, valued at £4,637,500, was awarded to Citizens Advice Shropshire and will be effective from 1st October 2024 to 30th September 2028. This award was part of an open procurement procedure, and the procurement stage is now complete, with the contract award having been published on 14th August 2024.

This tender presents significant opportunities for businesses specialising in advice, advocacy, and welfare benefits services. Companies with experience in handling a high volume of cases and managing fluctuating demand will find this contract particularly suited to their capabilities. Additionally, Small and Medium Enterprises (SMEs) and Voluntary, Community and Social Enterprises (VCSE) are encouraged to compete, given the explicit suitability for such organisations. The West Midlands location aligns this opportunity with businesses looking to expand their regional footprint and leverage the existing infrastructure and client base within the community services sector.

## Notice

This is a contract award notice for a Advice, Advocacy and Welfare Benefits preventative service for adults. This service is to replace an existing contract. The Advice, Advocacy and Welfare Benefits (AAWB) service will deliver advice and non-statutory advocacy for all adults aged 18+ across a range of issues which impact on people's wellbeing and will incorporate support for people who need help to be able to navigate the welfare benefits system. As a guideline, over a 12 month period the current service has delivered advice, advocacy and welfare benefits support to over 9,500 people. This can be broken down by: *Non-statutory advocacy = 1,900 *Advice = 7,600 people in total *Over 50% of all individual issues are related to Welfare Benefits & Tax Credits The provider will be expected to manage any increase in demand within the contract value.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/29bcecf9-0059-446a-9465-4fcb8dfd9019 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Aug 2024 |
| Submission deadline | 29 Jul 2024 |
| Future notice date | Not specified |
| Award date | 29 Jul 2024 |
| Contract period | 30 Sep 2024 - 30 Sep 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,637,500 |
| Lots value | Not specified |
| Awards value | £4,637,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SHROPSHIRE COUNCIL |
| Locality | SHREWSBURY |
| Post town | Shrewsbury |
| Postcode | SY2 6ND |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG22 Shropshire |
| Local authority | Shropshire |
| Electoral ward | Abbey |
| Westminster constituency | Shrewsbury |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CITIZENS ADVICE SHROPSHIRE |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75200000 - Provision of services to the community

## Release History

- 14 Aug 2024 at 10:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/29bcecf9-0059-446a-9465-4fcb8dfd9019

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/29bcecf9-0059-446a-9465-4fcb8dfd9019
  14th August 2024 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=882588135
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-49031a8f-1960-4ceb-8e8c-7b16aaf0a009. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-49031a8f-1960-4ceb-8e8c-7b16aaf0a009.json.