---
title: "Professional voice services"
ocid: "ocds-b5fd17-4918fe40-1b8d-4a92-b60e-b9f5542072d2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4918fe40-1b8d-4a92-b60e-b9f5542072d2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4918fe40-1b8d-4a92-b60e-b9f5542072d2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4918fe40-1b8d-4a92-b60e-b9f5542072d2.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "RIVERSIDE"
published: "2023-02-20"
---

# Professional voice services

Buyer: RIVERSIDE  
Current stage: Tender  
OCID: ocds-b5fd17-4918fe40-1b8d-4a92-b60e-b9f5542072d2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4918fe40-1b8d-4a92-b60e-b9f5542072d2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4918fe40-1b8d-4a92-b60e-b9f5542072d2.json)

## Summary

The buying organisation, Riverside, based in Liverpool, United Kingdom, has issued a tender titled "Professional voice services" in the services industry category of data and voice media. The procurement stage is currently active with a deadline for submissions set for March 6, 2023. The procurement method is direct, specifically following a single tender action below the threshold. The contract period is scheduled to start on April 1, 2023, and end on March 31, 2026.

This tender by Riverside represents an opportunity for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise organisations (VCSEs) to provide professional voice services. Businesses capable of delivering on-brand calling experiences, IVR enhancements, scripting, and music services are well-suited for this opportunity. The project aims to improve customer engagement and streamline communication channels for Riverside, enabling businesses to support their objectives and enhance service delivery.

## Notice

TRG wish to appoint a supplier who can create a professional, unique, consistent and on-brand calling experience This will include creating an 'audio style guide' for TRG, Review all existing in-queue messaging and provide professional services support to refine and improve based on our needs, Reduce customer wait times within our IVR and iIVR through the removal of unnecessary content, Provide scripting, voice, and music within our IVR and iIVR, Enable channel deflection and promotion/service awareness and improvements, Provide an on-going managed service, helping TRG respond to the needs of our customers and colleagues in-line with our business objectives. Additional information: All documentation relating to this project can be found by registering at https://riversource.wax-live.com

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2b4aad42-1b16-40c5-b476-e716a2a7c032 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Feb 2023 |
| Submission deadline | 6 Mar 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2023 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £50,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | RIVERSIDE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L24 8RF |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Garston |
| Westminster constituency | Liverpool Garston |
| Delivery location | TLD North West (England) |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32583000 - Data and voice media

## Release History

- 20 Feb 2023 at 12:10 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/2b4aad42-1b16-40c5-b476-e716a2a7c032

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2b4aad42-1b16-40c5-b476-e716a2a7c032
  20th February 2023 - Opportunity notice on Contracts Finder

## Notice URLs

- https://riversource.wax-live.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4918fe40-1b8d-4a92-b60e-b9f5542072d2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4918fe40-1b8d-4a92-b60e-b9f5542072d2.json.