---
title: "Provision of CRM Solution (System Delivery & Support)"
ocid: "ocds-b5fd17-49214868-b97c-4621-a81d-b35dcaf069fd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-49214868-b97c-4621-a81d-b35dcaf069fd"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-49214868-b97c-4621-a81d-b35dcaf069fd.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-49214868-b97c-4621-a81d-b35dcaf069fd.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SHROPSHIRE COUNCIL"
published: "2018-02-19"
---

# Provision of CRM Solution (System Delivery & Support)

Buyer: SHROPSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-49214868-b97c-4621-a81d-b35dcaf069fd

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-49214868-b97c-4621-a81d-b35dcaf069fd)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-49214868-b97c-4621-a81d-b35dcaf069fd.json)

## Summary

The public procurement process concerns the provision of a Customer Relationship Management (CRM) solution, awarded by Shropshire Council. The procurement method utilised is through the Crown Commercial Services' G-cloud framework, specifically RM1557ix. The value of the contract is £1,316,690, with a minimum value of £1,017,800, spanning from February 5, 2018, to February 5, 2020. The procurement was initiated prior to the tender deadline, which concluded on February 1, 2017, and the project supports services located in the West Midlands region of the United Kingdom.

This contract presents significant growth opportunities for businesses specialising in IT and software development, particularly those offering CRM solutions. Companies capable of implementing and maintaining complex software systems are particularly well-suited to compete for such procurement opportunities. The successful supplier, Hitachi Solutions Europe Ltd., highlights the potentially lucrative nature of this sector, indicating that both large and medium-sized businesses can benefit from engaging with public sector contracts.

## Notice

This is an award notice for the supply, implementation and maintenance of a Customer Relationship Management solution through Crown Commercial Services (CCS) G-cloud 9 RM1557ix. The system will support current and future end-to-end business processes.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6e95a31b-acc2-4c12-96fb-b5d90e656ccf |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Crown Commercial Services |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Feb 2018 |
| Submission deadline | 1 Feb 2017 |
| Future notice date | Not specified |
| Award date | 15 Jun 2017 |
| Contract period | 5 Feb 2018 - 5 Feb 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,316,690 |
| Lots value | Not specified |
| Awards value | £1,316,690 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SHROPSHIRE COUNCIL |
| Locality | SHREWSBURY |
| Post town | Shrewsbury |
| Postcode | SY2 6ND |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG22 Shropshire |
| Local authority | Shropshire |
| Electoral ward | Abbey |
| Westminster constituency | Shrewsbury |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HITACHI SOLUTIONS EUROPE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212445 - Customer Relation Management software development services

## Release History

- 19 Feb 2018 at 11:51 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6e95a31b-acc2-4c12-96fb-b5d90e656ccf

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6e95a31b-acc2-4c12-96fb-b5d90e656ccf
  19th February 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-49214868-b97c-4621-a81d-b35dcaf069fd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-49214868-b97c-4621-a81d-b35dcaf069fd.json.