---
title: "Customer Survey Tool 2022-24"
ocid: "ocds-b5fd17-49376fd2-cac5-45fa-82e5-34423f448c4c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-49376fd2-cac5-45fa-82e5-34423f448c4c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-49376fd2-cac5-45fa-82e5-34423f448c4c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-49376fd2-cac5-45fa-82e5-34423f448c4c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS BUSINESS SERVICES AUTHORITY"
published: "2022-07-21"
---

# Customer Survey Tool 2022-24

Buyer: NHS BUSINESS SERVICES AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-49376fd2-cac5-45fa-82e5-34423f448c4c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-49376fd2-cac5-45fa-82e5-34423f448c4c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-49376fd2-cac5-45fa-82e5-34423f448c4c.json)

## Summary

The NHS Business Services Authority has completed a procurement process for a "Customer Survey Tool 2022-24," aimed at gathering customer feedback related to NHS services. This contract, valued at £30,173, falls under the IT services industry category and was awarded on 21 July 2022, with services commencing on 1 September 2022 and running until 31 August 2024. The procurement method used was a limited competitive quotation, and the delivery location is in Newcastle upon Tyne, England.

This tender presents an excellent opportunity for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that specialise in IT consulting and software development. Businesses that can offer innovative solutions for customer feedback collection are particularly well-suited to compete, especially those with experience in the healthcare sector, which can leverage their expertise to meet the needs of the NHS effectively.

## Notice

Contract Finder Award Notice for a customer survey tool to meet NHS Business Services Authorities needs for gathering feedback on customer satisfaction and other topics.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/efece093-9713-4395-8876-f848802e8803 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jul 2022 |
| Submission deadline | 20 May 2022 |
| Future notice date | Not specified |
| Award date | 20 Jul 2022 |
| Contract period | 31 Aug 2022 - 31 Aug 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £30,173 |
| Lots value | Not specified |
| Awards value | £30,173 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS BUSINESS SERVICES AUTHORITY |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE15 8NY |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Lemington |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SNAP SURVEYS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 21 Jul 2022 at 09:03 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/efece093-9713-4395-8876-f848802e8803

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/efece093-9713-4395-8876-f848802e8803
  21st July 2022 - Awarded contract notice on Contracts Finder
- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/8d000000IwuE/BNHBZI9prmJrQ34ujVVVRZQ.KQidFnm_SwB7pAqtFd0
  Snap Surveys Software License and Services Agreement - Snap Surveys

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-49376fd2-cac5-45fa-82e5-34423f448c4c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-49376fd2-cac5-45fa-82e5-34423f448c4c.json.