---
title: "Halo ITSM Implementation Phase Two Support and Process Maturity Services"
ocid: "ocds-b5fd17-495e1279-5d1d-4172-b512-dcad2160edfc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-495e1279-5d1d-4172-b512-dcad2160edfc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-495e1279-5d1d-4172-b512-dcad2160edfc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-495e1279-5d1d-4172-b512-dcad2160edfc.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UNIVERSITY OF BRISTOL"
published: "2024-08-13"
---

# Halo ITSM Implementation Phase Two Support and Process Maturity Services

Buyer: UNIVERSITY OF BRISTOL  
Current stage: Award  
OCID: ocds-b5fd17-495e1279-5d1d-4172-b512-dcad2160edfc

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-495e1279-5d1d-4172-b512-dcad2160edfc)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-495e1279-5d1d-4172-b512-dcad2160edfc.json)

## Summary

The University of Bristol has successfully awarded a contract for the second phase of their IT Service Management (ITSM) project, specifically focusing on software configuration services to move asset management from legacy systems to their current ITSM system. The contract, titled "Halo ITSM Implementation Phase Two Support and Process Maturity Services", falls under the software configuration services category (CPV code 72265000) and covers the South West region of the United Kingdom. This selective procurement was conducted via a call-off from a framework agreement, with the contract period running from 1st July 2024 to 31st December 2024. The total value of this procurement is £103,518, with key dates including the tender period ending on 30th June 2024 and the award date also on 30th June 2024.

This tender provides a significant opportunity for businesses involved in IT support and service management to engage with notable institutions like the University of Bristol. Companies specialising in software configuration, particularly those with experience in ITSM systems, are well-positioned to benefit from such contracts. The procurement process is suitable for SMEs and VCSEs, indicating that smaller businesses have a competitive chance to secure similar opportunities. Additionally, the successful supplier, CGI IT UK LIMITED, demonstrates the level of expertise and capacity expected, providing a benchmark for potential bidders in future tenders.

## Notice

Specialist third party support required for phase two of UoB's ITSM Project (moving asset management away from the legacy ITSM systems and into current ITSM system

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a0626802-5308-4954-a472-426eb63124d6 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Aug 2024 |
| Submission deadline | 29 Jun 2024 |
| Future notice date | Not specified |
| Award date | 29 Jun 2024 |
| Contract period | 30 Jun 2024 - 31 Dec 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £103,518 |
| Lots value | Not specified |
| Awards value | £103,518 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF BRISTOL |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS1 5DS |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Central |
| Westminster constituency | Bristol Central |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CGI IT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72265000 - Software configuration services

## Release History

- 13 Aug 2024 at 06:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a0626802-5308-4954-a472-426eb63124d6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a0626802-5308-4954-a472-426eb63124d6
  13th August 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-495e1279-5d1d-4172-b512-dcad2160edfc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-495e1279-5d1d-4172-b512-dcad2160edfc.json.