---
title: "Services Agreement related to the Provision of an Out of Hours Contact Centre and RPaaS"
ocid: "ocds-b5fd17-4963dd60-44fc-4aeb-818c-45934cc7e0fb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4963dd60-44fc-4aeb-818c-45934cc7e0fb"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4963dd60-44fc-4aeb-818c-45934cc7e0fb.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4963dd60-44fc-4aeb-818c-45934cc7e0fb.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ROCHDALE METROPOLITAN BOROUGH COUNCIL"
published: "2023-10-31"
---

# Services Agreement related to the Provision of an Out of Hours Contact Centre and RPaaS

Buyer: ROCHDALE METROPOLITAN BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-4963dd60-44fc-4aeb-818c-45934cc7e0fb

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## Summary

The Rochdale Metropolitan Borough Council has awarded a contract for services related to the provision of an Out of Hours Contact Centre and RPaaS. The contract, valued at £354,000 GBP, was awarded to Agilisys Ltd. The contract period is from 1st September 2023 to 30th August 2025. The tender was in the "award" stage and the procurement method used was an open procedure. The deadline for tender submission was 17th March 2023, and the contract location is within England. The industry category for this contract is office-support services.

Businesses that specialise in office-support services, call handling, resource planning, and technology solutions may find opportunities for growth through this tender. Small and medium-sized enterprises (SMEs) are well-suited to compete as the tender is suitable for SMEs. The contract offers a chance for businesses to provide services for the Rochdale Metropolitan Borough Council, contributing to business expansion and development. For more information, interested parties can contact Philip Stephens at Rochdale Metropolitan Borough Council.

## Notice

To provide Out of Hours (OOH) call handling service from our OOH hub in Rochdale Proposal includes the following services; * Fully managed OOH service covering the existing opening hours of 4.30pm- * 9am Monday to Thursday, 4.30pm Friday to 9am Monday on weekends and * all Bank Holidays 24hr * All systems and licenses relevant to the delivery of the service * Automated Management information * Monthly service review meetings * KPIs as per the current contract Resource and Planning * Forecasting and Planning * Long term capacity Planning * Short term Planning * Performance Analysis * Scheduling * Holiday Management * WFM Administration * Intraday Performance Management * Reporting

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/42dcb40d-03b9-419d-876f-28a0512d7d0c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Oct 2023 |
| Submission deadline | 17 Mar 2023 |
| Future notice date | Not specified |
| Award date | 21 Jun 2023 |
| Contract period | 31 Aug 2023 - 31 Aug 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £354,000 |
| Lots value | Not specified |
| Awards value | £354,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ROCHDALE METROPOLITAN BOROUGH COUNCIL |
| Locality | SALE |
| Post town | Manchester |
| Postcode | M33 7ZF |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Trafford |
| Electoral ward | Sale Central |
| Westminster constituency | Wythenshawe and Sale East |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AGILISYS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79500000 - Office-support services

## Release History

- 31 Oct 2023 at 12:38 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/42dcb40d-03b9-419d-876f-28a0512d7d0c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/42dcb40d-03b9-419d-876f-28a0512d7d0c
  31st October 2023 - Awarded contract notice on Contracts Finder
- https://www.the-chest.org.uk/
  CHEST Reference DN653339

## Notice URLs

- http://www.rochdale.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4963dd60-44fc-4aeb-818c-45934cc7e0fb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4963dd60-44fc-4aeb-818c-45934cc7e0fb.json.