---
title: "Call Ticketing System"
ocid: "ocds-b5fd17-49869dba-23a9-4c1c-9126-abd267bdfd26"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-49869dba-23a9-4c1c-9126-abd267bdfd26"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-49869dba-23a9-4c1c-9126-abd267bdfd26.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-49869dba-23a9-4c1c-9126-abd267bdfd26.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "LEICESTERSHIRE COUNTY COUNCIL"
published: "2017-03-14"
---

# Call Ticketing System

Buyer: LEICESTERSHIRE COUNTY COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-49869dba-23a9-4c1c-9126-abd267bdfd26

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## Summary

Leicestershire County Council is seeking tenders for a "Call Ticketing System" to be used for Customer Service Enquiries/Help Desk functions. This procurement falls under the category of Customer Relation Management software development services and is open to both small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs). The tender is currently in the open procurement stage, with submissions due by 28 March 2017. The estimated contract value is £40,000, and the contract is expected to commence on 29 April 2017, lasting until 31 May 2019. The solution must be hosted and adhere to specific requirements outlined in the request for quotation (RfQ) document, with opportunities available in the East Midlands region of the United Kingdom.

This tender presents a valuable opportunity for businesses specialising in customer relation technologies, software development, and customer care services to expand their market presence. Companies that can provide a robust, hosted ticketing system that satisfies the demands of local councils would be particularly well-suited to compete. Participation in this tender could lead to significant engagement with public sector clients and the potential for further contract opportunities within the East Midlands shared services framework.

## Notice

Leicestershire County Council (LCC) and Nottingham City Council (NCC) formed East Midlands Shared Services (EMSS) as a partnership in 2010 to deliver HR, payroll and finance transactional shared services. EMSS is now looking to replace its ticketing system that is used for Customer Service Enquiries/Help Desk function. The solution must be hosted and must meet the requirements set in Section 3 in the RfQ document. For further information please visit our procurement portal www.eastmidstenders.org

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8a3e748e-f3ea-4cb8-81f1-98d9ab3c12c2 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Mar 2017 |
| Submission deadline | 28 Mar 2017 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 28 Apr 2017 - 31 May 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £40,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEICESTERSHIRE COUNTY COUNCIL |
| Locality | LEICESTER |
| Post town | Leicester |
| Postcode | LE3 8RA |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF22 Leicestershire CC and Rutland |
| Local authority | Blaby |
| Electoral ward | Glenfield Faire |
| Westminster constituency | Mid Leicestershire |
| Delivery location | TLF East Midlands (England) |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 72212445 - Customer Relation Management software development services
- 79342300 - Customer services
- 79342320 - Customer-care services

## Release History

- 14 Mar 2017 at 09:31 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8a3e748e-f3ea-4cb8-81f1-98d9ab3c12c2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8a3e748e-f3ea-4cb8-81f1-98d9ab3c12c2
  14th March 2017 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.leics.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-49869dba-23a9-4c1c-9126-abd267bdfd26. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-49869dba-23a9-4c1c-9126-abd267bdfd26.json.