---
title: "Provision of Telephony Maintenance Contract"
ocid: "ocds-b5fd17-498de3a5-7e89-4c7f-b3b2-1281ab21167e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-498de3a5-7e89-4c7f-b3b2-1281ab21167e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-498de3a5-7e89-4c7f-b3b2-1281ab21167e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-498de3a5-7e89-4c7f-b3b2-1281ab21167e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2018-06-19"
---

# Provision of Telephony Maintenance Contract

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-498de3a5-7e89-4c7f-b3b2-1281ab21167e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-498de3a5-7e89-4c7f-b3b2-1281ab21167e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-498de3a5-7e89-4c7f-b3b2-1281ab21167e.json)

## Summary

The procurement process, initiated by the Crown Commercial Service, involves the Provision of a Telephony Maintenance Contract valued at approximately £14.32 million. This contract falls under the category of repair and maintenance services for line telephony equipment, specifically targeting delivery in the United Kingdom and beyond, including British Overseas Territories and Europe. The tender was closed on 2nd October 2017, and the contract commenced on 1st June 2018, set to conclude on 31st May 2021. The procurement method employed was selective, involving a call-off from a framework agreement.

This tender presents significant opportunities for businesses specialising in telephony maintenance and repair services. Companies, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs), are well-suited to compete for such contracts. As the contract is actively awarded to Virgin Media Business Limited, potential contenders should focus on demonstrating their capabilities in delivering tech-driven maintenance solutions and innovative service models to compete effectively.

## Notice

Please note that this publication is for transparency purposes only. The Driver Vehicle and Licensing Agency (DVLA) were inviting bids for the Provision of a Telephony Maintenance Contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0e4c6e65-1a4e-406d-bad5-2ab143c18647 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Jun 2018 |
| Submission deadline | 2 Oct 2017 |
| Future notice date | Not specified |
| Award date | 23 May 2018 |
| Contract period | 31 May 2018 - 31 May 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £14,323,107 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VIRGIN MEDIA BUSINESS |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50334100 - Repair and maintenance services of line telephony equipment

## Release History

- 19 Jun 2018 at 14:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0e4c6e65-1a4e-406d-bad5-2ab143c18647

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0e4c6e65-1a4e-406d-bad5-2ab143c18647
  19th June 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ff1e871b-33e6-4f5d-a8c2-d9408cd7977f
  Redacted Outcome Letter
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/eed7a0e8-1ccf-4548-8ceb-c7b77339fd2c
  Redacted Order Form / Contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-498de3a5-7e89-4c7f-b3b2-1281ab21167e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-498de3a5-7e89-4c7f-b3b2-1281ab21167e.json.