---
title: "CA14179 - WHC - Cloud based helpdesk system"
ocid: "ocds-b5fd17-4994aa39-cf41-46cf-9294-d949098bf566"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4994aa39-cf41-46cf-9294-d949098bf566"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4994aa39-cf41-46cf-9294-d949098bf566.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4994aa39-cf41-46cf-9294-d949098bf566.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WEST HERTS COLLEGE"
published: "2024-05-30"
---

# CA14179 - WHC - Cloud based helpdesk system

Buyer: WEST HERTS COLLEGE  
Current stage: Award  
OCID: ocds-b5fd17-4994aa39-cf41-46cf-9294-d949098bf566

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4994aa39-cf41-46cf-9294-d949098bf566)  
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## Summary

West Herts College has awarded a contract for a cloud-based helpdesk system to Halo Service Solutions Ltd. The procurement process started as a direct award tender, and the contract is valued at £130,000. The contract period is from August 1, 2024, to July 31, 2027. The main procurement category is goods. The location of the procurement is at West Herts College in Watford, England. The tender deadline was on May 30, 2024.

This tender awarded by West Herts College offers an opportunity for businesses, particularly those in the IT software package industry, to grow through supplying the cloud-based helpdesk system. Small and medium-sized enterprises (SMEs) are well-suited to compete for this contract. Businesses interested in this opportunity should take note of the direct award procurement method and the suitability for SMEs.

## Notice

WHC require a cloud based helpdesk solution To access this competition: Registered: Login to https://suppliers.multiquote.com and view the opportunity CA14179. Not registered: Visit https://suppliers.multiquote.com then register and quote CA14179 as the reason for registration. Any queries please contact MultiQuote on 0151 482 9230.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0f67aec1-003e-4b53-aa76-3cf4a4302f5b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 May 2024 |
| Submission deadline | 30 May 2024 |
| Future notice date | Not specified |
| Award date | 29 May 2024 |
| Contract period | 31 Jul 2024 - 31 Jul 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £130,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST HERTS COLLEGE |
| Locality | WATFORD |
| Post town | Watford |
| Postcode | WD1 3EZ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH27 South West Hertfordshire |
| Local authority | Watford |
| Electoral ward | Park |
| Westminster constituency | Watford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HALO SERVICE SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 30 May 2024 at 14:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0f67aec1-003e-4b53-aa76-3cf4a4302f5b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0f67aec1-003e-4b53-aa76-3cf4a4302f5b
  30th May 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://suppliers.multiquote.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4994aa39-cf41-46cf-9294-d949098bf566. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4994aa39-cf41-46cf-9294-d949098bf566.json.