--- title: "Family Advice Support" ocid: "ocds-b5fd17-499d84af-4f99-4da5-a7e7-7a446c93db71" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-499d84af-4f99-4da5-a7e7-7a446c93db71" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-499d84af-4f99-4da5-a7e7-7a446c93db71.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-499d84af-4f99-4da5-a7e7-7a446c93db71.json" source: "Contracts Finder" current_stage: "Tender" buyer: "DEPARTMENT FOR EDUCATION" published: "2018-07-16" --- # Family Advice Support Buyer: DEPARTMENT FOR EDUCATION Current stage: Tender OCID: ocds-b5fd17-499d84af-4f99-4da5-a7e7-7a446c93db71 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-499d84af-4f99-4da5-a7e7-7a446c93db71) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-499d84af-4f99-4da5-a7e7-7a446c93db71.json) ## Summary The Department for Education is seeking providers for a "Family Advice Support" service aimed at delivering essential support to families across England. This procurement falls under the health and social work services category and is currently in the Tender stage. Interested parties must submit their bids by 31st July 2018, with the contract anticipated to commence on 1st October 2018 and extend until 31st March 2020. The procurement process follows an open procedure, making it accessible to a wide range of suppliers. This tender presents a significant opportunity for businesses specialising in family support services, social work, and digital service provision. Organisations that can demonstrate the ability to deliver holistic family advice, effective communication, and outreach to vulnerable groups will be particularly well-suited to participate. Companies with a strong digital capability to facilitate online service provision may also find this opportunity aligns well with their expertise, ultimately contributing to their growth within the public sector. ## Notice The department is looking to procure a family advice support service that provides: * information and guidance to families to enable them to resolve issues at the earliest possible stage, creating more positive interactions for families, and enhancing the likelihood of positive outcomes; * independent, impartial, up to date, personalised support on issues of children and families and how to access support; * services covering free holistic advice and family support for vulnerable children, parent-child relationships, early family support (including child development), safeguarding, education, childcare, well-being, special education needs, child maintenance and with help for housing, money and benefits; * effective information and signposting to families to sources of support; * effective outcomes, whilst enhancing long term sustainability for families, making them less dependent upon central funding; * support for harder-to-reach groups who might be less likely or less aware of their entitlement to these services. The service will identify these groups and have plans in place to address and overcome barriers and issues; * a service which keeps pace with government priorities; and * a service which engages local authorities (England) and reminds them of their responsibilities to promote and provide advice to families. The service must also: * offer a strong digital presence that allows, wherever possible, individuals and families to 'self-serve'; * be delivered online and/or through telephony; * be staffed by appropriately trained staff; and * allow users to be signposted to the right agencies according to their needs; The Service shall be available to all residents of England. The service shall operate Monday to Friday 8am to 6pm excluding Bank Holidays and ensure that families have access to it at advertised times. Email advice shall be made available Monday to Friday 8am to 6pm. An email address shall be provided and all email responded to within 5 working days of receipt, an automated response shall indicate this. The supplier shall operate an associated website available 24/7 - with links to related organisations. Any online content would either need to be hosted on gov.uk and follow government service standards or will need to have secured suitable website exemption. Provide a signposting service to other independent and in-house providers. A clear complaints process shall be put in place setting out how complaints will be handled, timescales for response, escalation criteria and appeals procedure. Additional information: Please note that the DfE will be utilising its own e-Tendering portal for this procurement This can be accessed via the following URL: https://education.bravosolution.co.uk Once organisations have registered there, and received their temporary password, they will be able to sign in, express an interest and access all the procurement documentation necessary for completing their bid. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c623ac19-3692-4147-868f-5c2d3316fa0a | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 16 Jul 2018 | | Submission deadline | 31 Jul 2018 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 30 Sep 2018 - 31 Mar 2020 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,200,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | DEPARTMENT FOR EDUCATION | | Locality | COVENTRY | | Post town | Coventry | | Postcode | CV1 2WT | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG33 Coventry | | Local authority | Coventry | | Electoral ward | St Michael's | | Westminster constituency | Coventry South | | Delivery location | Not specified | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85000000 - Health and social work services ## Release History - 16 Jul 2018 at 15:05 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c623ac19-3692-4147-868f-5c2d3316fa0a ## Documents - https://www.contractsfinder.service.gov.uk/Notice/c623ac19-3692-4147-868f-5c2d3316fa0a 16th July 2018 - Opportunity notice on Contracts Finder ## Notice URLs - https://education.bravosolution.co.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-499d84af-4f99-4da5-a7e7-7a446c93db71. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-499d84af-4f99-4da5-a7e7-7a446c93db71.json.