---
title: "Service Desk Service"
ocid: "ocds-b5fd17-49aff893-d854-423b-ab65-2b956ca7b56b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-49aff893-d854-423b-ab65-2b956ca7b56b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-49aff893-d854-423b-ab65-2b956ca7b56b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-49aff893-d854-423b-ab65-2b956ca7b56b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFSTED"
published: "2019-04-08"
---

# Service Desk Service

Buyer: OFSTED  
Current stage: Award  
OCID: ocds-b5fd17-49aff893-d854-423b-ab65-2b956ca7b56b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-49aff893-d854-423b-ab65-2b956ca7b56b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-49aff893-d854-423b-ab65-2b956ca7b56b.json)

## Summary

The procurement process involves OFSTED as the buying organisation for the contract titled "Service Desk Service," which falls under the IT services industry category. This contract was awarded on 27th February 2019 and is part of a selective procurement method through a call-off from the Crown Commercial Services G-Cloud 10 Framework Agreement (RM1557.10). The contract, valued at £644,046, commenced on 1st April 2019 and is set to conclude on 31st March 2020. The delivery addresses for the services include locations in the British Overseas Territories, Channel Islands, Europe, Isle of Man, the Rest of the World, and the United Kingdom.

This tender presents significant opportunities for businesses that specialise in IT services, particularly those with capabilities in consulting, software development, and support. Interested suppliers should consider their alignment with the requirements detailed in the contract and the strategic benefits of partnering with a reputable organisation like OFSTED. As the procurement process has concluded, businesses that can offer similar or supplementary services might look for upcoming opportunities within the G-Cloud framework to expand their reach and establish valuable contracts in the public sector.

## Notice

Please note that this contract has already been awarded and that this contract is being published for transparency purposes only. Call Off from Crown Commercial Services G-Cloud 10 Framework Agreement (RM1557.10). This contract is for the provision of Services under Lot 3 Cloud Support services for the provision of Service Desk Services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/157134d9-6c1b-4a1c-b4cc-8d223ea5a55b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Apr 2019 |
| Submission deadline | 11 Jan 2019 |
| Future notice date | Not specified |
| Award date | 27 Feb 2019 |
| Contract period | 31 Mar 2019 - 31 Mar 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £644,046 |
| Lots value | Not specified |
| Awards value | £644,046 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFSTED |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M1 2WD |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Piccadilly |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CGI IT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 8 Apr 2019 at 10:35 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/157134d9-6c1b-4a1c-b4cc-8d223ea5a55b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/157134d9-6c1b-4a1c-b4cc-8d223ea5a55b
  8th April 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-49aff893-d854-423b-ab65-2b956ca7b56b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-49aff893-d854-423b-ab65-2b956ca7b56b.json.