--- title: "Research Specification to understanding the business customer benefits of the reforms laid out in HMRC and HM Treasury's 10-year Tax Administration Strategy" ocid: "ocds-b5fd17-49bc2bc1-0703-451d-b74a-91f09363481e" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-49bc2bc1-0703-451d-b74a-91f09363481e" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-49bc2bc1-0703-451d-b74a-91f09363481e.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-49bc2bc1-0703-451d-b74a-91f09363481e.json" source: "Contracts Finder" current_stage: "Award" buyer: "H M REVENUE & CUSTOMS" published: "2021-12-01" --- # Research Specification to understanding the business customer benefits of the reforms laid out in HMRC and HM Treasury's 10-year Tax Administration Strategy Buyer: H M REVENUE & CUSTOMS Current stage: Award OCID: ocds-b5fd17-49bc2bc1-0703-451d-b74a-91f09363481e [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-49bc2bc1-0703-451d-b74a-91f09363481e) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-49bc2bc1-0703-451d-b74a-91f09363481e.json) ## Summary The procurement process for the project titled "Research Specification to understand the business customer benefits of the reforms laid out in HMRC and HM Treasury's 10-year Tax Administration Strategy" is being conducted by HM Revenue & Customs. This initiative falls within the research and development services category, specifically targeting businesses in England. The procurement method is selective, involving a call-off from a dynamic purchasing system, with the contract period set to commence from 24th November 2021 and concluding on 30th June 2022. The total value of the contract is £170,000, with the tender period having ended on 23rd November 2021. This contract creates significant opportunities for SMEs, particularly those with expertise in tax systems, compliance, and digital business processes. Businesses that can demonstrate capabilities in conducting research and delivering analytical insights related to tax reforms, customer experience improvements, or productivity enhancements would be well-positioned to participate. Engaging in this tender could allow companies to expand their portfolios by contributing to the evolving landscape of tax administration in the UK, ultimately benefiting from the anticipated productivity gains for businesses. ## Notice In July 2020, HM Treasury and HM Revenue & Customs jointly set out a 10-year Tax Administration Strategy (TAS) 'Building a trusted, modern tax administration system'1 The reforms set out in the strategy are: * The extension of Making Tax Digital to help move the UK towards a fully digital tax system that works closer to real-time * Improving our use of real-time information that will allow taxpayers to have a more up-to-date understanding and greater certainty over their tax position, with capacity for real-time risk assessment. * The timely payment of tax that will allow people and businesses to pay the right tax with ease in ways that fit with how they live their lives and go about their businesses * Delivering a secure and easily accessible single digital account/customer record to give taxpayers a single and complete financial picture bringing together their different taxes and data sources, and enabling HMRC to deliver more personalised services * Improving services for agents and representatives that will enable HMRC to design in access for appointed agents and representatives from the outset, and support efforts to ensure high standards within the tax advice market. * Reform of the tax administration framework to create a simpler, more transparent framework that helps build greater trust and provides greater certainty for taxpayers. The tax administration framework refers to the set of laws, regulations, processes and guidance that allow HMRC to administer the tax system. 2.3. While mapping the existing data aligned to understanding the benefits of these reforms, HMRC have identified an evidence gap for understanding the perceived benefits for UK businesses. 2.4. While HMRC are in a relatively strong position to demonstrate how the reforms set out in TAS will improve compliance, customer experience, and reduce HMRC costs, HMRC have less evidence supporting how the reforms will reduce customer costs or create productivity benefits for businesses and how these may build over time. 2.5. While there is some academic and international evidence to draw on, the lack of evidence applied to the UK leaves HMRC in a weak position to incentivise businesses to engage with our reforms, and have better evidence to inform the future direction of the TAS. 2.6. To do this, we need research to identify tangible customer benefits (e.g. productivity gains from going digital, from alignment of processes for different taxes, and increased ease of use of the tax system), that we can build into our planning. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/140ebe7f-159e-43f0-94ce-7b1dc3ca62a6 | | Notice type | Award Notice | | Procurement type | Dynamic | | Procurement category | Goods | | Procurement method | Selective | | Procurement method details | Call-off from a dynamic purchasing system | | Tender suitability | SME | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 1 Dec 2021 | | Submission deadline | 23 Nov 2021 | | Future notice date | Not specified | | Award date | 11 Nov 2021 | | Contract period | 24 Nov 2021 - 30 Jun 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £170,000 | | Lots value | Not specified | | Awards value | £170,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | H M REVENUE & CUSTOMS | | Locality | SALFORD | | Post town | Manchester | | Postcode | M60 9LA | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD3 Greater Manchester | | ITL 3 | TLD34 Greater Manchester South West | | Local authority | Salford | | Electoral ward | Ordsall | | Westminster constituency | Salford | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | KANTAR PUBLIC | ## CPV Codes ### Divisions - 73 - Research and development services and related consultancy services ### Codes - 73000000 - Research and development services and related consultancy services ## Release History - 1 Dec 2021 at 14:06 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/140ebe7f-159e-43f0-94ce-7b1dc3ca62a6 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/140ebe7f-159e-43f0-94ce-7b1dc3ca62a6 1st December 2021 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/cfcd206e-9937-480f-b549-708d5ac62ddd Redacted Letter of Appointment document - https://www.contractsfinder.service.gov.uk/Notice/Attachment/c4f3b9cf-f513-41d7-8e46-d949ae080df4 Redacted Call-Off Contract Document ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-49bc2bc1-0703-451d-b74a-91f09363481e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-49bc2bc1-0703-451d-b74a-91f09363481e.json.