---
title: "Customer Experience Measurement Partner"
ocid: "ocds-b5fd17-49bdaf7f-2250-49e4-a49a-87226879a03e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-49bdaf7f-2250-49e4-a49a-87226879a03e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-49bdaf7f-2250-49e4-a49a-87226879a03e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-49bdaf7f-2250-49e4-a49a-87226879a03e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "EAST WEST RAILWAY COMPANY LIMITED"
published: "2023-12-11"
---

# Customer Experience Measurement Partner

Buyer: EAST WEST RAILWAY COMPANY LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-49bdaf7f-2250-49e4-a49a-87226879a03e

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## Summary

The East West Railway Company Limited has recently awarded a contract for the provision of a partner to manage and deliver Customer Experience Measurement trackers within the research and development services industry category. The contract, titled "Customer Experience Measurement Partner", was awarded to Walnut Unlimited Ltd with a value of £792,000. The procurement method used was selective, calling off from a framework agreement. The contract period is from October 17, 2023, to October 17, 2026, with the tender period ending on August 1, 2023. The location of the contract is in Milton Keynes, with the buyer being the East West Railway Company Limited.

This tender presents an opportunity for businesses that specialize in research and development services and related consultancy services. Small and medium-sized enterprises (SMEs) are particularly suited for this contract as it is indicated that the procurement is suitable for SMEs. The contract aligns with the buyer's customer experience measurement strategy and framework, offering potential growth prospects for businesses with expertise in this area. Businesses interested in providing customer experience measurement solutions in the railway industry should consider this contracting opportunity to expand their operations and partnerships.

## Notice

Provision of a partner to manage and deliver the Customer Experience Measurement trackers delivering the agreed customer experience measurement strategy and framework

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e7ca4ec6-b711-4557-a55f-84c5f7ea7475 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Dec 2023 |
| Submission deadline | 1 Aug 2023 |
| Future notice date | Not specified |
| Award date | 16 Oct 2023 |
| Contract period | 17 Oct 2023 - 17 Oct 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £792,000 |
| Lots value | Not specified |
| Awards value | £792,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EAST WEST RAILWAY COMPANY LIMITED |
| Locality | MILTON KEYNES |
| Post town | South West London |
| Postcode | SW1P 4DR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Vincent Square |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WALNUT |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 11 Dec 2023 at 14:29 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e7ca4ec6-b711-4557-a55f-84c5f7ea7475

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e7ca4ec6-b711-4557-a55f-84c5f7ea7475
  11th December 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-49bdaf7f-2250-49e4-a49a-87226879a03e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-49bdaf7f-2250-49e4-a49a-87226879a03e.json.