---
title: "User Experience Command Centre (UxCC) AIOps Review"
ocid: "ocds-b5fd17-49da6e9d-04c9-4b33-990e-ee3fb38b0934"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-49da6e9d-04c9-4b33-990e-ee3fb38b0934"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-49da6e9d-04c9-4b33-990e-ee3fb38b0934.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-49da6e9d-04c9-4b33-990e-ee3fb38b0934.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2023-03-23"
---

# User Experience Command Centre (UxCC) AIOps Review

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-49da6e9d-04c9-4b33-990e-ee3fb38b0934

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## Summary

The Department for Work and Pensions has awarded a contract for the User Experience Command Centre (UxCC) AIOps Review. The procurement process was for IT services involving consulting, software development, Internet, and support. The contract was awarded to CapGemini UK Plc following a selective procurement method called-off from a framework agreement. The contract's value is £39,584, with a contract period from 24th February to 31st March 2023 in Manchester, North West, United Kingdom.

This tender presents an opportunity for businesses in the IT services sector to engage with the Department for Work and Pensions in enhancing the User Experience Command Centre's service operations. Small and medium-sized enterprises (SMEs) with expertise in IT consulting and software development may find this tender particularly suited for competitive bidding. The contract has already been awarded, providing clarity on the current status of the procurement process.

## Notice

This requirement is for an investigation into how AIOps can enhance the User Experience Command Centre's (UxCC) service operations.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0cfe33cb-ca26-43e6-bf20-96c6465bd325 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Mar 2023 |
| Submission deadline | 23 Feb 2023 |
| Future notice date | Not specified |
| Award date | 24 Feb 2023 |
| Contract period | 24 Feb 2023 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £49,480 |
| Lots value | Not specified |
| Awards value | £39,584 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M2 3AA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPGEMINI |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 23 Mar 2023 at 15:13 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0cfe33cb-ca26-43e6-bf20-96c6465bd325

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0cfe33cb-ca26-43e6-bf20-96c6465bd325
  23rd March 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c67570d1-e5d3-41d4-a40f-baa5f3ae22a8
  Redacted Contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-49da6e9d-04c9-4b33-990e-ee3fb38b0934. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-49da6e9d-04c9-4b33-990e-ee3fb38b0934.json.