---
title: "Trust Behavioural Survey"
ocid: "ocds-b5fd17-49e5388a-bf65-449f-99ab-f4d202ca219f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-49e5388a-bf65-449f-99ab-f4d202ca219f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-49e5388a-bf65-449f-99ab-f4d202ca219f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-49e5388a-bf65-449f-99ab-f4d202ca219f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2021-10-27"
---

# Trust Behavioural Survey

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-49e5388a-bf65-449f-99ab-f4d202ca219f

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## Summary

The procurement process relates to a contract titled "Trust Behavioural Survey" initiated by H M Revenue & Customs, located in Salford, England. This procurement falls under the research services category with a total value of £355,000, awarded through a selective method as a call-off from a framework agreement. The procurement stage is complete, with the contract period lasting from 27 September 2021 to 27 September 2023. The tender period concluded on 2 July 2021.

This contract presents substantial opportunities for businesses specialising in research services, particularly those focusing on behavioural analysis and customer perception studies. Small and medium-sized enterprises (SMEs) are encouraged to participate, as this project aims to quantify trust and fairness in HMRC's various services, creating a platform for firms that can provide robust, evidence-based insights and recommendations. Collaborating with HMRC offers a chance for growth by establishing a solid relationship with a key governmental authority.

## Notice

Trust and Fairness are both now at the Centre of HMRC's Vision and Strategy. In order to support the process of their application and implementation throughout different directorates and levels of business, this behavioural survey will be designed to address existing evidence gaps and provide necessary insights and recommendations. The main evidence gap is a lack of quantitative evidence on the topic of 'trust and fairness in HMRC'. A consistent and representative view from different customers groups on perceptions of 'trust and fairness in HMRC' is absent. Since both concepts have become integral part of the strategic narrative of HMRC, it is important that we are able to accurately quantify the prevalence of views on both trust and fairness to provide a basis for measuring future changes in customer perceptions of trust and fairness. It will also help us to monitor the successfulness of strategies to improve trust and fairness, and target interventions to those business areas.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c5bc3a20-b34f-4325-ae26-2730ef618d53 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Oct 2021 |
| Submission deadline | 1 Jul 2021 |
| Future notice date | Not specified |
| Award date | 26 Aug 2021 |
| Contract period | 26 Sep 2021 - 27 Sep 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £355,000 |
| Lots value | Not specified |
| Awards value | £350,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M60 9LA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Ordsall |
| Westminster constituency | Salford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KANTAR |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 27 Oct 2021 at 08:04 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c5bc3a20-b34f-4325-ae26-2730ef618d53

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c5bc3a20-b34f-4325-ae26-2730ef618d53
  27th October 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f2bf3629-4621-445e-8adb-8cf8b801b4e1
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8425d620-d701-4de6-8d8d-993467da2c43

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-49e5388a-bf65-449f-99ab-f4d202ca219f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-49e5388a-bf65-449f-99ab-f4d202ca219f.json.