---
title: "Customer Support Platform"
ocid: "ocds-b5fd17-4a0b4713-447e-456b-a78c-aac5c52e09ba"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4a0b4713-447e-456b-a78c-aac5c52e09ba"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4a0b4713-447e-456b-a78c-aac5c52e09ba.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4a0b4713-447e-456b-a78c-aac5c52e09ba.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR EDUCATION"
published: "2019-07-17"
---

# Customer Support Platform

Buyer: DEPARTMENT FOR EDUCATION  
Current stage: Award  
OCID: ocds-b5fd17-4a0b4713-447e-456b-a78c-aac5c52e09ba

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4a0b4713-447e-456b-a78c-aac5c52e09ba)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4a0b4713-447e-456b-a78c-aac5c52e09ba.json)

## Summary

The Department for Education is procuring a Customer Support Platform for the provision of customer support software and associated services. This procurement process falls under the IT services category and is being carried out through a selective procurement method, specifically a call-off from a framework agreement. The contract period started on 29th May 2019 and will run until 28th May 2021. The tender period concluded on 24th May 2019. The services are expected to be delivered across various locations including the United Kingdom and other British Overseas Territories.

This opportunity presents a prospect for businesses, particularly small and medium-sized enterprises (SMEs) with expertise in IT consulting, software development, and support services. Companies capable of offering comprehensive customer support solutions could seize the chance to engage with a significant public sector client. Such contracts can facilitate growth by expanding the provider’s portfolio and enhancing their visibility in the industry, potentially leading to further public sector engagements.

## Notice

Provision of customer support software platform and support

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8e005743-26a9-4db5-b819-c0739d6e4dbf |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Jul 2019 |
| Submission deadline | 24 May 2019 |
| Future notice date | Not specified |
| Award date | 7 May 2019 |
| Contract period | 28 May 2019 - 28 May 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £2,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR EDUCATION |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M1 2WD |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Piccadilly |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETPREMACY |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 17 Jul 2019 at 10:44 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8e005743-26a9-4db5-b819-c0739d6e4dbf
- 29 May 2019 at 14:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8e005743-26a9-4db5-b819-c0739d6e4dbf

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8e005743-26a9-4db5-b819-c0739d6e4dbf
  17th July 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4a0b4713-447e-456b-a78c-aac5c52e09ba. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4a0b4713-447e-456b-a78c-aac5c52e09ba.json.