---
title: "Service Point"
ocid: "ocds-b5fd17-4a0cba10-fc14-47d0-85db-98d15cebaa3f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4a0cba10-fc14-47d0-85db-98d15cebaa3f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4a0cba10-fc14-47d0-85db-98d15cebaa3f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4a0cba10-fc14-47d0-85db-98d15cebaa3f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "COLLEGE OF POLICING LIMITED"
published: "2022-03-11"
---

# Service Point

Buyer: COLLEGE OF POLICING LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-4a0cba10-fc14-47d0-85db-98d15cebaa3f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4a0cba10-fc14-47d0-85db-98d15cebaa3f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4a0cba10-fc14-47d0-85db-98d15cebaa3f.json)

## Summary

The College of Policing Limited has completed a procurement process for the provision of an IT Service Management (ITSM) solution designed to support their service desk, classified under the software package and information systems industry. This procurement, described as 'Service Point', was awarded on 21st October 2021, following a selective tendering method via a framework agreement, with a total contract value of approximately £179,452. The contract commenced on 9th November 2021 and is set to conclude on 8th November 2023. The services will be delivered across regions in England and Wales.

This tender presents significant growth opportunities for businesses specialising in ITSM and software solutions, particularly those capable of delivering services aligned with the ITIL framework. Small and medium-sized enterprises (SMEs) are encouraged to consider participation, given the nature of the service required and the potential for collaboration within the framework structure. Businesses with experience in IT service management and a track record of similar implementations will be particularly well-suited to compete for future opportunities in this sector.

## Notice

Provision of an ITSM solution based upon the function of the ITIL framework for good practise to support the College of Policing's service desk. This was awarded following an exercise via Gcloud.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3e7784cc-90f0-4e0a-9c1f-ed2f95b535d9 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Mar 2022 |
| Submission deadline | 9 Jun 2021 |
| Future notice date | Not specified |
| Award date | 20 Oct 2021 |
| Contract period | 9 Nov 2021 - 8 Nov 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £207,288 |
| Lots value | Not specified |
| Awards value | £179,452 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COLLEGE OF POLICING LIMITED |
| Locality | HARROGATE |
| Post town | Harrogate |
| Postcode | HG3 1UF |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE2 North Yorkshire |
| ITL 3 | TLE22 North Yorkshire |
| Local authority | North Yorkshire |
| Electoral ward | Harlow & St. Georges |
| Westminster constituency | Harrogate and Knaresborough |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England), TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MARVAL SOFTWARE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 11 Mar 2022 at 11:27 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3e7784cc-90f0-4e0a-9c1f-ed2f95b535d9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3e7784cc-90f0-4e0a-9c1f-ed2f95b535d9
  11th March 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4a0cba10-fc14-47d0-85db-98d15cebaa3f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4a0cba10-fc14-47d0-85db-98d15cebaa3f.json.