---
title: "Customer Relationship Management (CRM) System"
ocid: "ocds-b5fd17-4a13e30d-343a-497d-85d5-f4bc1fda7a7c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4a13e30d-343a-497d-85d5-f4bc1fda7a7c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4a13e30d-343a-497d-85d5-f4bc1fda7a7c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4a13e30d-343a-497d-85d5-f4bc1fda7a7c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "TORBAY COUNCIL"
published: "2021-11-12"
---

# Customer Relationship Management (CRM) System

Buyer: TORBAY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-4a13e30d-343a-497d-85d5-f4bc1fda7a7c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4a13e30d-343a-497d-85d5-f4bc1fda7a7c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4a13e30d-343a-497d-85d5-f4bc1fda7a7c.json)

## Summary

Torbay Council is seeking providers for a Customer Relationship Management (CRM) System, with an estimated contract value of £3,000,000. The procurement process is currently at the Award stage, with the contract expected to commence on 4th October 2021 and run until 3rd October 2025. The tender, first published on 7th January 2021, was conducted under an open procedure, and applications were accepted until the deadline of 5th February 2021. This initiative also includes a minimum contract value set at £250,000, and the service location is within the South West region of the United Kingdom.

This contract presents significant opportunities for businesses, especially those specialising in CRM software solutions and related development services. Small and medium-sized enterprises (SMEs) are encouraged to participate, as the procurement is designed to support their involvement. Companies that excel in customer relationship management technology and implementation will find this tender particularly relevant to their business growth strategies, providing a chance to engage in a long-term partnership with a public sector authority.

## Notice

Torbay Council is intending to enter into an agreement with a provider for the supply, implementation and licensing of an improved customer relationship management (CRM) system.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f84621e9-0652-48a9-a37e-67c661b82bfb |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Nov 2021 |
| Submission deadline | 5 Feb 2021 |
| Future notice date | Not specified |
| Award date | 12 Nov 2021 |
| Contract period | 26 Mar 2022 - 25 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,000,000 |
| Lots value | Not specified |
| Awards value | £1,389,906 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TORBAY COUNCIL |
| Locality | TORQUAY |
| Post town | Torquay |
| Postcode | TQ1 3DR |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK42 Torbay |
| Local authority | Torbay |
| Electoral ward | Tormohun |
| Westminster constituency | Torbay |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48445000 - Customer Relation Management software package
- 72212445 - Customer Relation Management software development services

## Release History

- 12 Nov 2021 at 14:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f84621e9-0652-48a9-a37e-67c661b82bfb
- 12 Nov 2021 at 13:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/77611af7-56ac-4294-9363-111d09ea74c2
- 7 Jan 2021 at 12:43 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/fd1e3443-992b-4538-bc64-fd3fa6b9bb71

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f84621e9-0652-48a9-a37e-67c661b82bfb
  12th November 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/77611af7-56ac-4294-9363-111d09ea74c2
  12th November 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/fd1e3443-992b-4538-bc64-fd3fa6b9bb71
  7th January 2021 - Opportunity notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=447e63f2-4750-eb11-8106-005056b64545
  Advert

## Notice URLs

- http://www.torbay.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4a13e30d-343a-497d-85d5-f4bc1fda7a7c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4a13e30d-343a-497d-85d5-f4bc1fda7a7c.json.