--- title: "RA284146 - Mitel Maintenance Support Contract" ocid: "ocds-b5fd17-4a3fc908-ecff-445a-a41e-2a981e5f4435" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4a3fc908-ecff-445a-a41e-2a981e5f4435" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4a3fc908-ecff-445a-a41e-2a981e5f4435.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-4a3fc908-ecff-445a-a41e-2a981e5f4435.json" source: "Contracts Finder" current_stage: "Tender" buyer: "CITY OF WOLVERHAMPTON COLLEGE" published: "2020-05-26" --- # RA284146 - Mitel Maintenance Support Contract Buyer: CITY OF WOLVERHAMPTON COLLEGE Current stage: Tender OCID: ocds-b5fd17-4a3fc908-ecff-445a-a41e-2a981e5f4435 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4a3fc908-ecff-445a-a41e-2a981e5f4435) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4a3fc908-ecff-445a-a41e-2a981e5f4435.json) ## Summary The City of Wolverhampton College is currently seeking tenders for the "Mitel Maintenance Support Contract," aimed at procuring a Hardware Support Service for three Mitel 3300 MXe controllers located across its campuses. The procurement process is at the Tender stage, with the tender period closing on 26 May 2020. The contract is set to commence on 1 June 2020 and will last for two years. This opportunity falls within the telecommunications equipment industry, classified under CPV code 32000000, and is open for accredited suppliers with relevant experience. This tender offers significant opportunities for businesses specializing in telecommunications and hardware support, particularly those with Mitel accreditation. Companies that can demonstrate effective service level agreements (SLAs) and have proven track records in similar support roles would be well-suited to compete for this contract. Engaging in this process can help enhance a supplier's portfolio and establish a long-term partnership with a reputable educational institution. ## Notice The City of Wolverhampton College is seeking a Mitel accredited supplier to provide a Hardware Support Service for three Mitel 3300 MXe controllers. The controllers are located across the College's three main campuses in Wolverhampton:\ Paget Road Campus, WV6 0DU\ Wellington Road Campus, WV14 6BT\ Metro One Campus, WV1 3AH\ \ The maintenance contract is to be let for a two year period commencing 1 June 2020.\ \ Suppliers are asked to provide details of their Mitel accreditations.\ \ Suppliers are asked to provide two proposals for consideration based on two levels of support:\ 1. 8 x 5 x 4 4 hour Fix - Engineer to arrive onsite with parts and to restore the service within 4 business hours of the call being logged.\ 2. 8 x 5 x NBD Fix - Engineer to arrive onsite with parts and to restore the service before the end of the next business day (NBD) after the call being logged.\ \ Suppliers are also asked to provide details of the current resolution statistics and achievement rates against SLA.\ - To access this competition: login to https://suppliers.multiquote.com and view the opportunity RA284146. Not registered on MultiQuote - visit https://suppliers.multiquote.com then register and quote RA284146 as the reason for registration. Any queries please contact MultiQuote on 0151 482 9230. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f653ab7d-5b71-4fb6-a358-c9b5cecdb359 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 26 May 2020 | | Submission deadline | 26 May 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 25 May 2020 - 26 May 2020 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CITY OF WOLVERHAMPTON COLLEGE | | Locality | WOLVERHAMPTON | | Post town | Wolverhampton | | Postcode | WV14 6BT | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG39 Wolverhampton | | Local authority | Wolverhampton | | Electoral ward | Bilston North | | Westminster constituency | Wolverhampton South East | | Delivery location | Not specified | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment ### Codes - 32000000 - Radio, television, communication, telecommunication and related equipment ## Release History - 26 May 2020 at 09:36 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f653ab7d-5b71-4fb6-a358-c9b5cecdb359 - 20 May 2020 at 13:23 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f653ab7d-5b71-4fb6-a358-c9b5cecdb359 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/f653ab7d-5b71-4fb6-a358-c9b5cecdb359 26th May 2020 - Opportunity notice on Contracts Finder ## Notice URLs - https://suppliers.multiquote.com ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4a3fc908-ecff-445a-a41e-2a981e5f4435. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4a3fc908-ecff-445a-a41e-2a981e5f4435.json.