---
title: "Supply of Customer Feedback Terminals"
ocid: "ocds-b5fd17-4a4b7138-83be-4df8-9e10-da7b193f1b09"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4a4b7138-83be-4df8-9e10-da7b193f1b09"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4a4b7138-83be-4df8-9e10-da7b193f1b09.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4a4b7138-83be-4df8-9e10-da7b193f1b09.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE"
published: "2020-01-30"
---

# Supply of Customer Feedback Terminals

Buyer: SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE  
Current stage: Tender  
OCID: ocds-b5fd17-4a4b7138-83be-4df8-9e10-da7b193f1b09

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## Summary

The South Yorkshire Passenger Transport Executive (SYPTE) is currently initiating a tender for the "Supply of Customer Feedback Terminals," which aims to enhance customer experience across various transport interchanges in South Yorkshire. The procurement is classified under the goods category and is conducted via an open procedure, with a total budget of £20,000 for a contract period starting on 1 April 2020 and running until 31 March 2022. The tender period will close on 14 February 2020, and the project has significant importance in collecting and analysing customer satisfaction data to improve service delivery.

This tender represents a valuable opportunity for businesses specialising in the supply of terminals and related technology, particularly small and medium-sized enterprises (SMEs) looking to grow their footprint within public sector contracts. Potential bidders can leverage this opportunity to demonstrate their capability in providing innovative solutions for customer feedback, thereby enhancing their reputation and establishing further relationships within the public transportation sector.

## Notice

South Yorkshire Passenger Transport Executive (SYPTE) operates a number of transport interchanges across South Yorkshire. Customers use interchanges to catch bus services across the county as well as connecting with train and tram services in some interchanges. As well as transport services the interchanges provide additional facilities such as toilets, customer service desks, information services, shops and seating areas / shelters. It is important that, as an organisation, we measure how these services are being delivered and understanding customers experiences and satisfaction levels is an important part of this. SYPTE is therefore looking to appoint a contractor to collect and analyse date on customer satisfaction via feedback terminals located at transport interchanges. This contract will be for a 2-year period with a maximum total budget of PS20,000. Additional information: Documents for this tender can be obtained from www.sypte.co.uk/WhatWeDo/Contracts

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/608873ad-2e89-4858-86b7-34fd6c99e914 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Jan 2020 |
| Submission deadline | 14 Feb 2020 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2020 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £20,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S1 2BQ |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | City |
| Westminster constituency | Sheffield Central |
| Delivery location | TLE Yorkshire and The Humber |

## CPV Codes

### Divisions

- 31 - Electrical machinery, apparatus, equipment and consumables; lighting

### Codes

- 31224500 - Terminals

## Release History

- 30 Jan 2020 at 11:55 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/608873ad-2e89-4858-86b7-34fd6c99e914

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/608873ad-2e89-4858-86b7-34fd6c99e914
  30th January 2020 - Opportunity notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4a4b7138-83be-4df8-9e10-da7b193f1b09. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4a4b7138-83be-4df8-9e10-da7b193f1b09.json.