---
title: "CNS PTAC Digital Contact Centre Implementation"
ocid: "ocds-b5fd17-4a5d43ba-1095-4854-883b-ba2b857340de"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4a5d43ba-1095-4854-883b-ba2b857340de"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4a5d43ba-1095-4854-883b-ba2b857340de.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4a5d43ba-1095-4854-883b-ba2b857340de.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT"
published: "2024-11-25"
---

# CNS PTAC Digital Contact Centre Implementation

Buyer: NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT  
Current stage: Award  
OCID: ocds-b5fd17-4a5d43ba-1095-4854-883b-ba2b857340de

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4a5d43ba-1095-4854-883b-ba2b857340de)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4a5d43ba-1095-4854-883b-ba2b857340de.json)

## Summary

NHS South, Central and West Commissioning Support Unit (SCW) has awarded a contract for consultancy services to support the digital implementation of the Patient Transport Advice Centre (PTAC) contact centre, delivered by Care Navigation Services (CNS). The procurement, valued at £120,000, was carried out through a selective call-off method from the Crown Commercial Services (CCS) G-Cloud 13 Framework Agreement, specifically Lot 3: Cloud Support. This contract, which began on 15th January 2024 and will run until 30th April 2024, focuses on information systems and technology strategic review and planning services. It includes additional classifications such as system quality assurance assessment, review services, and system software acceptance testing consultancy services. The contract is being executed in the South West region of the United Kingdom, with key dates including a tender period that ended on 14th January 2024.

This tender presents significant business growth opportunities, particularly for small and medium-sized enterprises (SMEs) specialising in information technology and digital transformation services. SMEs like Monstarlab UK Limited, which has been awarded this contract, are well-suited for such opportunities due to their expertise in cloud support and digital consultancy. By participating in similar procurement processes, businesses can expand their reach within public sector projects and enhance their portfolios with high-profile contracts that require strategic information systems reviews and quality assurance assessments. Engaging in these tenders can establish long-term partnerships with large public sector organisations such as the NHS, fostering relations and setting a foundation for future opportunities.

## Notice

NHS South, Central and West Commissioning Support Unit (SCW) has awarded a contract for consultancy to support the digital implementation of the Patient Transport Advice Centre (PTAC) contact centre, delivered by Care Navigation Services (CNS), to Monstarlab UK Limited. This requirement has been procured via Crown Commercial Services (CCS) G-Cloud 13 Framework Agreement (RM1557.13), Lot 3: Cloud Support.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/db45e297-378f-4d37-ae09-f78a7bf281e9 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Nov 2024 |
| Submission deadline | 14 Jan 2024 |
| Future notice date | Not specified |
| Award date | 26 Mar 2024 |
| Contract period | 15 Jan 2024 - 30 Apr 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £120,000 |
| Lots value | Not specified |
| Awards value | £120,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS1 3NX |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Central |
| Westminster constituency | Bristol Central |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MONSTARLAB |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222000 - Information systems or technology strategic review and planning services
- 72225000 - System quality assurance assessment and review services
- 72226000 - System software acceptance testing consultancy services

## Release History

- 25 Nov 2024 at 15:42 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/db45e297-378f-4d37-ae09-f78a7bf281e9
- 3 May 2024 at 08:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/db45e297-378f-4d37-ae09-f78a7bf281e9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/db45e297-378f-4d37-ae09-f78a7bf281e9
  25th November 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/7b56eb2e-c96b-472d-84f4-714098588396

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4a5d43ba-1095-4854-883b-ba2b857340de. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4a5d43ba-1095-4854-883b-ba2b857340de.json.