---
title: "TC939 Provision of Telephony / Unified Communications"
ocid: "ocds-b5fd17-4a61a02f-acf2-4303-be8e-1be7ac94e211"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4a61a02f-acf2-4303-be8e-1be7ac94e211"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4a61a02f-acf2-4303-be8e-1be7ac94e211.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4a61a02f-acf2-4303-be8e-1be7ac94e211.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MANCHESTER CITY COUNCIL"
published: "2020-04-03"
---

# TC939 Provision of Telephony / Unified Communications

Buyer: MANCHESTER CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-4a61a02f-acf2-4303-be8e-1be7ac94e211

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## Summary

Manchester City Council is seeking bids for the "TC939 Provision of Telephony / Unified Communications" project, aimed at acquiring a new telephony platform to replace the outdated system that no longer aligns with the Council's ICT Strategy. This procurement falls under the services industry category, specifically classified as Software package and information systems (CPV Code: 48000000), and is currently in the Award stage. The contract period runs from 1st April 2020 to 31st March 2025. The procurement was conducted through a selective method, with a total contract value of £5,046,190 and a minimum value of £3,251,752. The tender closing date was 15th March 2018, with the contract now awarded to 8x8 Voicenet.

This tender presents significant growth opportunities for businesses in the telecommunications and IT sectors, particularly those specialising in cloud solutions and Software as a Service (SaaS). Companies that provide secure, flexible telephony solutions aligned with modern ICT strategies would be well-positioned to compete in future contracts. As Manchester City Council continues to evolve its communication infrastructure, businesses that are agile and capable of addressing the council's innovation needs may find additional opportunities for collaboration and expansion.

## Notice

Manchester City Council's current telephony system becomes end of life in 2019. In addition, there is no upgrade path available for the existing platform that supports the organisation's approach to new ways of working and increased flexibility / agility and, as a result, there isn't a result a path which aligns to the ICT Strategy. In order to align the telephony solution to the ICT Strategy the Council is looking to procure a new, supported,secure and flexible telephony platform. In line with the ICT Strategy direction and principles to adopt a 'CloudFirst' approach, the Council requires the new solution to be provided via a Software as a Service (SaaS) model.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/19a3a1c3-fe0b-4e99-85cd-0bfafb6f7e5d |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Apr 2020 |
| Submission deadline | 15 Mar 2018 |
| Future notice date | Not specified |
| Award date | 30 Mar 2020 |
| Contract period | 31 Mar 2020 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £5,046,190 |
| Lots value | Not specified |
| Awards value | £3,251,752 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MANCHESTER CITY COUNCIL |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M2 5DB |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 8X8 VOICENET |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 64 - Postal and telecommunications services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 64000000 - Postal and telecommunications services
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 3 Apr 2020 at 11:02 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/19a3a1c3-fe0b-4e99-85cd-0bfafb6f7e5d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/19a3a1c3-fe0b-4e99-85cd-0bfafb6f7e5d
  3rd April 2020 - Awarded contract notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=bcf10107-0010-e811-80ea-005056b64545
  Advert

## Notice URLs

- http://www.manchester.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4a61a02f-acf2-4303-be8e-1be7ac94e211. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4a61a02f-acf2-4303-be8e-1be7ac94e211.json.