---
title: "TC1024 Reissued Neighbourhood Services - Case Management System"
ocid: "ocds-b5fd17-4a7ddc5d-505c-4813-89e2-650179622e64"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4a7ddc5d-505c-4813-89e2-650179622e64"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4a7ddc5d-505c-4813-89e2-650179622e64.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4a7ddc5d-505c-4813-89e2-650179622e64.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MANCHESTER CITY COUNCIL"
published: "2023-02-28"
---

# TC1024 Reissued Neighbourhood Services - Case Management System

Buyer: MANCHESTER CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-4a7ddc5d-505c-4813-89e2-650179622e64

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## Summary

The Manchester City Council is conducting a procurement process for a Case Management System, titled "TC1024 Reissued Neighbourhood Services." The contract falls under the Software package and information systems category. The procurement method is selective through a negotiated procedure. The tender period ends on 6th June 2022, with a contract period from 23rd November 2023 to 23rd November 2028. The total contract value is £1,741,000 GBP.

This tender presents an opportunity for businesses to provide a case management system to meet the needs of Manchester City Council. Businesses specializing in software solutions, information systems, and service providers in the technology sector would be well-suited to compete. The council's specified requirements include case management capabilities, CRM, collaboration tools, and mobile technology. The contract offers a 5-year initial term with the possibility of extension up to 4 years, allowing for long-term business growth and partnership opportunities.

## Notice

Manchester City Council are looking for a solution with flexible capacity; this will include but not exclusively require over 300 users to be able to use the system at any given time and include sufficient storage capacity. There must also be the ability for the solution to have flexibility for the 20% capacity growth within the pricing structure. The following teams are in scope of this project: * Community Safety - ASBAT * Compliance & Enforcement, which includes: o Trading Standards o Environmental Protection Team o Food, Health & Safety and Airport Team o Licensing & Out of Hours Teams o Environmental Crimes Team o Neighbourhood Compliance Teams o Housing Compliance Team o Compliance Support Team * Licensing - Premises, Taxi and Taxi Compliance Manchester City Council (MCC) wish to procure a case management system to replace the current case management system. The new case management system should allow the following business capabilities: * Case Management * CRM and collaboration * Document Management and Reporting * Mobile Technology * Resource Management * System Integration * Programme Management The term of the Contract will be for an initial 5 years post implementation, with the option to extend for up to 4 years in total as stated below. Extension up to 2 years + up to 2 Years. Should a full 2 years not be taken on either of the extensions the option to extend further up to the full 4 years may be taken. Additional information: Manchester City Council are looking for a solution with flexible capacity; this will include but not exclusively require over 300 users to be able to use the system at any given time and include sufficient storage capacity. There must also be the ability for the solution to have flexibility for the 20% capacity growth within the pricing structure. The following teams are in scope of this project: * Community Safety - ASBAT * Compliance & Enforcement, which includes: o Trading Standards o Environmental Protection Team o Food, Health & Safety and Airport Team o Licensing & Out of Hours Teams o Environmental Crimes Team o Neighbourhood Compliance Teams o Housing Compliance Team o Compliance Support Team * Licensing - Premises, Taxi and Taxi Compliance Manchester City Council (MCC) wish to procure a case management system to replace the current case management system. The new case management system should allow the following business capabilities: * Case Management * CRM and collaboration * Document Management and Reporting * Mobile Technology * Resource Management * System Integration * Programme Management The term of the Contract will be for an initial 5 years post implementation, with the option to extend for up to 4 years in total as stated below. Extension up to 2 years + up to 2 Years. Should a full 2 years not be taken on either of the extensions the option to extend further up to the full 4 years may be taken.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ef798c07-f36e-4891-a983-378f00928908 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Feb 2023 |
| Submission deadline | 6 Jun 2022 |
| Future notice date | Not specified |
| Award date | 28 Feb 2023 |
| Contract period | 23 Nov 2023 - 22 Nov 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,741,000 |
| Lots value | Not specified |
| Awards value | £752,800 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MANCHESTER CITY COUNCIL |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M60 2LA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Piccadilly |
| Westminster constituency | Manchester Central |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ARCUS GLOBAL |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 28 Feb 2023 at 11:29 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ef798c07-f36e-4891-a983-378f00928908

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ef798c07-f36e-4891-a983-378f00928908
  28th February 2023 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.manchester.gov.uk

## Provenance

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