---
title: "Zendesk for Clearing"
ocid: "ocds-b5fd17-4a95ee87-2150-496c-a0cc-e1e081e0183c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4a95ee87-2150-496c-a0cc-e1e081e0183c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4a95ee87-2150-496c-a0cc-e1e081e0183c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4a95ee87-2150-496c-a0cc-e1e081e0183c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UNIVERSITY OF DERBY"
published: "2025-12-02"
---

# Zendesk for Clearing

Buyer: UNIVERSITY OF DERBY  
Current stage: Award  
OCID: ocds-b5fd17-4a95ee87-2150-496c-a0cc-e1e081e0183c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4a95ee87-2150-496c-a0cc-e1e081e0183c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4a95ee87-2150-496c-a0cc-e1e081e0183c.json)

## Summary

The University of Derby has completed a procurement process for a contract titled "Zendesk for Clearing," within the software package and information systems category. The procurement, managed by the university's Procurement Team based in Derby, England, was conducted using a direct procurement method with a single tender action below threshold. The contract, valued at £220,000, commenced on 29th April 2025 and will run until 30th September 2026. It follows the award stage as of 2nd December 2025, and the opportunity was suited for small and medium-sized enterprises.

This tender presents business growth opportunities particularly for enterprises involved in providing software solutions and services. Businesses with expertise in software package and information systems, especially those that can cater to institutional needs, are well-positioned to benefit from similar procurements. The procurement method favours SMEs, suggesting favourable conditions for smaller companies looking to expand their presence in this sector and collaborate with respected educational institutions like the University of Derby. The contract's substantial value further underscores its potential to significantly bolster the growth of participating suppliers within this industry.

## Notice

Zendesk is the supplier for our Clearing instance to allow us to recruit students and progress them from call to offer during Clearing. $220,000.00 total

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9f11861e-f18e-4866-85f6-d7ebe90a53e2 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Dec 2025 |
| Submission deadline | 28 Apr 2025 |
| Future notice date | Not specified |
| Award date | 27 Apr 2025 |
| Contract period | 28 Apr 2025 - 30 Sep 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £220,000 |
| Lots value | Not specified |
| Awards value | £220,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF DERBY |
| Locality | DERBY |
| Post town | Derby |
| Postcode | DE22 1GB |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF11 Derby |
| Local authority | Derby |
| Electoral ward | Allestree |
| Westminster constituency | Mid Derbyshire |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ZENDESK |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 2 Dec 2025 at 12:46 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9f11861e-f18e-4866-85f6-d7ebe90a53e2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9f11861e-f18e-4866-85f6-d7ebe90a53e2
  2nd December 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4a95ee87-2150-496c-a0cc-e1e081e0183c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4a95ee87-2150-496c-a0cc-e1e081e0183c.json.