---
title: "NHS App Contact Center Services"
ocid: "ocds-b5fd17-4ac1b6a7-2616-4031-b146-2440e369c477"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4ac1b6a7-2616-4031-b146-2440e369c477"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4ac1b6a7-2616-4031-b146-2440e369c477.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4ac1b6a7-2616-4031-b146-2440e369c477.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS DIGITAL"
published: "2021-09-17"
---

# NHS App Contact Center Services

Buyer: NHS DIGITAL  
Current stage: Award  
OCID: ocds-b5fd17-4ac1b6a7-2616-4031-b146-2440e369c477

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4ac1b6a7-2616-4031-b146-2440e369c477)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4ac1b6a7-2616-4031-b146-2440e369c477.json)

## Summary

The NHS Digital has successfully awarded a contract for the "NHS App Contact Center Services," aimed at providing contact centre support amid the COVID-19 crisis. This procurement falls under telecommunications services and involved a selective procurement method using a call-off contract from a framework agreement, with a contract value of £7,000,000. The contract period commenced on 16 April 2021 and concluded on 15 June 2021. The tender period ended on 5 April 2021, with awarded details published on 21 May 2021.

This opportunity is particularly valuable for large service providers specialising in contact centre operations and technical support, especially those familiar with the healthcare sector. Companies adept at delivering ID verification services and mobile application support may find this a promising avenue for business growth, given the ongoing demand for efficient service provision in challenging times such as the COVID-19 pandemic.

## Notice

Provision of Contact Centre services to support a response to the COVID-19 crisis, specifically mobilisation services for the provision ID & Verification processing and tier 1 technical support services to support the NHS LOGIN & APP VACCINES SCALING SERVICE. Contact Centre Services (RM3815) framework call-off contract. Contract link: https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/4J000000NVeq/7cUZrdJkMDdikodji4NK_6OzKoHd7KC3jKCCXdSnDf0

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5805ca12-5385-4e47-9973-6183732b7a71 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Sep 2021 |
| Submission deadline | 5 Apr 2021 |
| Future notice date | Not specified |
| Award date | 6 May 2021 |
| Contract period | 15 Apr 2021 - 15 Jun 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £7,000,000 |
| Lots value | Not specified |
| Awards value | £7,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS DIGITAL |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 4AP |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Hunslet & Riverside |
| Westminster constituency | Leeds South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TELEPERFORMANCE |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 17 Sep 2021 at 13:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5805ca12-5385-4e47-9973-6183732b7a71
- 21 May 2021 at 11:21 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0de138fc-9ff4-4cb8-a804-8199d94bd6c8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5805ca12-5385-4e47-9973-6183732b7a71
  17th September 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/0de138fc-9ff4-4cb8-a804-8199d94bd6c8
  21st May 2021 - Awarded contract notice on Contracts Finder
- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/4J000000NVeq/7cUZrdJkMDdikodji4NK_6OzKoHd7KC3jKCCXdSnDf0
  RM3815-Lot-2-Call-off-Teleperformance v1.1 FINAL 070521 (1) (1)

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4ac1b6a7-2616-4031-b146-2440e369c477. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4ac1b6a7-2616-4031-b146-2440e369c477.json.