---
title: "Contact Centre Services"
ocid: "ocds-b5fd17-4ac46fa5-fcde-409c-b977-e243dea207f9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4ac46fa5-fcde-409c-b977-e243dea207f9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4ac46fa5-fcde-409c-b977-e243dea207f9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4ac46fa5-fcde-409c-b977-e243dea207f9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STUDENT LOANS COMPANY LIMITED"
published: "2021-03-11"
---

# Contact Centre Services

Buyer: STUDENT LOANS COMPANY LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-4ac46fa5-fcde-409c-b977-e243dea207f9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4ac46fa5-fcde-409c-b977-e243dea207f9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4ac46fa5-fcde-409c-b977-e243dea207f9.json)

## Summary

The procurement process for Contact Centre Services has been completed by the Student Loans Company Limited, located in Glasgow, UK. This tender involves the provision of customer services through various communication channels and has a total value of £50,600,000. The contract period is set to commence on 31 March 2021 and will run until 30 March 2025. The procurement was classified under the CPV code for customer services, and the procurement method is designated as "Other." The final date for submission was 4 March 2021.

This tender presents significant opportunities for businesses engaged in the customer service and telecommunication sectors, particularly those that offer innovative solutions for managing customer interactions across multiple platforms, including social media and digital communication tools. Businesses with expertise in customer management systems or those capable of providing comprehensive contact centre solutions would be well-positioned to compete in similar future tenders. The scale of this contract indicates a substantial business potential for suppliers that can fulfil the outlined service requirements effectively.

## Notice

The provision of Customer Services via telephony and potentially other communication channels, in addition they may provide the following: *management of customer contact through social media channels, secure messaging and chatbots *ad-hoc administration work to support account processing *additional blended work to support contact and repayments processing *outbound calling *web chat

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a6034483-2655-42ec-a5b2-0c2e53961929 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Mar 2021 |
| Submission deadline | 4 Mar 2021 |
| Future notice date | Not specified |
| Award date | 4 Mar 2021 |
| Contract period | 30 Mar 2021 - 30 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £50,600,000 |
| Lots value | Not specified |
| Awards value | £50,600,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STUDENT LOANS COMPANY LIMITED |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 7JD |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TELEPERFORMANCE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services

## Release History

- 11 Mar 2021 at 12:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a6034483-2655-42ec-a5b2-0c2e53961929

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a6034483-2655-42ec-a5b2-0c2e53961929
  11th March 2021 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=576457725
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4ac46fa5-fcde-409c-b977-e243dea207f9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4ac46fa5-fcde-409c-b977-e243dea207f9.json.