--- title: "Revenues and Benefits Customer Advisor TEMP3393 -SJA" ocid: "ocds-b5fd17-4ac7b2e5-19c0-46fe-9a97-3cdae0cde1d6" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4ac7b2e5-19c0-46fe-9a97-3cdae0cde1d6" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4ac7b2e5-19c0-46fe-9a97-3cdae0cde1d6.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-4ac7b2e5-19c0-46fe-9a97-3cdae0cde1d6.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2019-09-09" --- # Revenues and Benefits Customer Advisor TEMP3393 -SJA Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-4ac7b2e5-19c0-46fe-9a97-3cdae0cde1d6 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4ac7b2e5-19c0-46fe-9a97-3cdae0cde1d6) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4ac7b2e5-19c0-46fe-9a97-3cdae0cde1d6.json) ## Summary The Sandwell Metropolitan Borough Council has initiated a tender titled "Revenues and Benefits Customer Advisor TEMP3393 - SJA". This procurement involves the supply of personnel services in the public sector, specifically catering to the revenues and benefits administration within the council. Located at Sandwell Council House in Oldbury, this tender is currently in the open stage of the procurement process, with a deadline for applications set for 13 September 2019 at 17:00. The contract is expected to commence on 23 September 2019 and run for a duration of three months, offering a rate of £10.54 per hour for the required positions. This tender presents an excellent opportunity for agencies specialising in the provision of temporary staffing solutions and those with experience in customer service roles. Businesses with a background in revenues and benefits, especially those familiar with the Northgate System Data Base and local council processes, would be particularly well-suited to compete. The competitive nature of the tender process provides a chance to establish a valuable contract with a local authority, potentially fostering further opportunities within the public sector. ## Notice Customer Advisor Hours: 37 hours per week, to be agreed with the manager Start Date: ASAP for 3 Months Rate of Pay: Band D 10.54 per hour (PAYE) Contract Type: Agency Location: Sandwell Council House, Freeth Street, Oldbury Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: To facilitate the delivery of service for inbound customer contacts through multiple communication channels which include, face-to-face, telephone, written and e-mail communication. To contribute to the Business Units ability to comply with legislation, office practices, Service standards, Council Policies and contractual obligations within the administration of Revenues and Benefits. To support the team assigned to on a day to day basis. To support the team leader in planning and overseeing the team's performance in line with the framework of legislation, best practice and local policy. Must have knowledge of the Northgate System Data Base for Revenue and Benefits (this is an essential requirement for this role). Must have a background knowledge of Revenue and Benefits (ie Council Tax Legislation) A minimum of 4 Grade C GCSE's or equivalents, to include English and Maths Experience of working in a front line customer focused environment. Knowledge of Microsoft Office products, such as Word. Must be able to start within a week. Working Hours:- 37 hours per week Monday, Tuesday, Thursday and Friday 8.30am to 5.00pm Wednesday 9.00 to 5.00pm Please can the agencies send over a CV, 2x up to date references, copy of Terms and Conditions. Please note this advert is also out with our Master Vendor. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Closing date: Friday 13 September at 17.00hrs Additional information: The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/38e6c838-0ded-4645-9705-f6eaee1ecb7f | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 9 Sep 2019 | | Submission deadline | 13 Sep 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 22 Sep 2019 - 23 Dec 2019 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £5,125 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B70 8SZ | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | West Bromwich Central | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79620000 - Supply services of personnel including temporary staff ## Release History - 9 Sep 2019 at 13:11 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/38e6c838-0ded-4645-9705-f6eaee1ecb7f ## Documents - https://www.contractsfinder.service.gov.uk/Notice/38e6c838-0ded-4645-9705-f6eaee1ecb7f 9th September 2019 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/sandwellmbc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4ac7b2e5-19c0-46fe-9a97-3cdae0cde1d6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4ac7b2e5-19c0-46fe-9a97-3cdae0cde1d6.json.