---
title: "Out Of Hours IT Support Helpdesk"
ocid: "ocds-b5fd17-4aeea792-b81a-4487-ab48-d11968970b43"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4aeea792-b81a-4487-ab48-d11968970b43"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4aeea792-b81a-4487-ab48-d11968970b43.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4aeea792-b81a-4487-ab48-d11968970b43.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LEEDS TRINITY UNIVERSITY"
published: "2017-02-13"
---

# Out Of Hours IT Support Helpdesk

Buyer: LEEDS TRINITY UNIVERSITY  
Current stage: Award  
OCID: ocds-b5fd17-4aeea792-b81a-4487-ab48-d11968970b43

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4aeea792-b81a-4487-ab48-d11968970b43)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4aeea792-b81a-4487-ab48-d11968970b43.json)

## Summary

Leeds Trinity University is seeking a supplier to provide Out Of Hours IT Support Helpdesk services tailored for its staff and students. This procurement, classified under helpdesk and support services (CPV code: 72253000), is currently in the Award stage following its end date for the tender period on 27th January 2017. The contract period is set to commence on 25th February 2017 and will continue until 24th February 2020. The main operations will be executed from Horsforth, Leeds, with an emphasis on providing immediate assistance related to various IT systems used within the university.

This tender presents a significant opportunity for businesses specialising in IT support services, particularly those experienced in higher education environments. Small and medium enterprises (SMEs) are encouraged to participate, especially those with capabilities in remote IT assistance and a proven history of delivering similar support. Successful bidders will leverage this contract to establish a long-term relationship with a reputable institution and potentially expand their clientele within the education sector.

## Notice

Leeds Trinity University seeks an organisation to provide out of hours IT support to its staff and students. The successful tenderer will be able to demonstrate previous experience of providing such support to the bespoke requirements of a Higher Education establishment. The main requirement is to provide immediate help to frequently asked questions and issues regarding the specific systems used at Leeds Trinity University, including * Standard desktop software queries for Microsoft Office. * Specific queries relating to Moodle * Specific queries relating to Turnitin * Specific queries relating to use of library systems * Access to electronic journals * Specific queries relating to SITS e:vision * Provide assistance via an online / remote access system * Password resets * Off-site access to local services * Remote access of student timetables * Student Access problems with student administration system

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7e7c1d9b-129e-4200-a9c2-6e19f1fa4e2f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Feb 2017 |
| Submission deadline | 27 Jan 2017 |
| Future notice date | Not specified |
| Award date | 13 Feb 2017 |
| Contract period | 25 Feb 2017 - 24 Feb 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEEDS TRINITY UNIVERSITY |
| Locality | HORSFORTH |
| Post town | Leeds |
| Postcode | LS18 5HD |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Horsforth |
| Westminster constituency | Leeds North West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NORTHUMBRIA UNIVERSITY |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services

## Release History

- 13 Feb 2017 at 10:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7e7c1d9b-129e-4200-a9c2-6e19f1fa4e2f
- 13 Feb 2017 at 10:20 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/7af90e91-1c37-4cae-a797-4495a6467b05
- 16 Jan 2017 at 14:52 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/7af90e91-1c37-4cae-a797-4495a6467b05

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7e7c1d9b-129e-4200-a9c2-6e19f1fa4e2f
  13th February 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/7af90e91-1c37-4cae-a797-4495a6467b05
  13th February 2017 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/459330c5-546a-40fb-af3d-f994f17691f5
  invitation to tender documents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4aeea792-b81a-4487-ab48-d11968970b43. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4aeea792-b81a-4487-ab48-d11968970b43.json.