---
title: "Halton Housing- Out of Hours Call Handling Service - AWARD"
ocid: "ocds-b5fd17-4aeef239-88d7-4392-b2ea-8d45f0c1f630"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4aeef239-88d7-4392-b2ea-8d45f0c1f630"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4aeef239-88d7-4392-b2ea-8d45f0c1f630.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4aeef239-88d7-4392-b2ea-8d45f0c1f630.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CIRRUS PURCHASING"
published: "2022-05-24"
---

# Halton Housing- Out of Hours Call Handling Service - AWARD

Buyer: CIRRUS PURCHASING  
Current stage: Award  
OCID: ocds-b5fd17-4aeef239-88d7-4392-b2ea-8d45f0c1f630

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## Summary

The procurement process for the "Halton Housing - Out of Hours Call Handling Service" was conducted by Cirrus Purchasing, aiming to secure an experienced service provider to manage out-of-hours telephone call handling for Halton Housing. The contract, awarded to Orca Business Support Limited on 30 March 2022, is valued at £65,000 and has an initial term of two years, with the option to extend by an additional year. The procurement followed a tender process that concluded on 28 March 2022, classifying the service under the "Call centre" industry category. The delivery location is in the North West region of the United Kingdom, with services commencing on 13 April 2022 and concluding by 30 April 2025, depending on performance and needs.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) with expertise in call handling and customer service management. The contract not only involves the provision of out-of-hours service but could also lead to potential future contracts, depending on the successful provider's performance. Companies specialising in customer engagement, telecommunications, and service-oriented businesses would be particularly well-positioned to compete for similar future tenders in this sector.

## Notice

Halton Housing required a qualified and experienced service provider to provide an out of hours telephone call handling service, to be received via telephone from HH customers. The outcome of the tender process is a single contract with one service provider. The contract is for an initial 2 years with 1 option to extend by a further 12 months, up to a maximum 3 years total contract term, subject to HH requirements and the performance of the successful service provider. The successful service provider is an SME.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a7bac3c2-6c27-4a88-bfdb-a874eba378e6 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 May 2022 |
| Submission deadline | 28 Mar 2022 |
| Future notice date | Not specified |
| Award date | 29 Mar 2022 |
| Contract period | 12 Apr 2022 - 30 Apr 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £65,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CIRRUS PURCHASING |
| Locality | CHESHIRE |
| Post town | Warrington |
| Postcode | WA8 0TD |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD71 East Merseyside |
| Local authority | Halton |
| Electoral ward | Halton View |
| Westminster constituency | Widnes and Halewood |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ORCA BUSINESS SUPPORT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 24 May 2022 at 10:02 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a7bac3c2-6c27-4a88-bfdb-a874eba378e6
- 24 May 2022 at 10:00 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a7bac3c2-6c27-4a88-bfdb-a874eba378e6
- 24 May 2022 at 09:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a7bac3c2-6c27-4a88-bfdb-a874eba378e6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a7bac3c2-6c27-4a88-bfdb-a874eba378e6
  24th May 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4aeef239-88d7-4392-b2ea-8d45f0c1f630. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4aeef239-88d7-4392-b2ea-8d45f0c1f630.json.