---
title: "Out of Hours Telephone Service 2024 - AWARD"
ocid: "ocds-b5fd17-4b10796b-ad6d-4a5f-b690-41e58c55b974"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4b10796b-ad6d-4a5f-b690-41e58c55b974"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4b10796b-ad6d-4a5f-b690-41e58c55b974.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4b10796b-ad6d-4a5f-b690-41e58c55b974.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CURO GROUP"
published: "2024-06-14"
---

# Out of Hours Telephone Service 2024 - AWARD

Buyer: CURO GROUP  
Current stage: Award  
OCID: ocds-b5fd17-4b10796b-ad6d-4a5f-b690-41e58c55b974

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## Summary

The Curo Group has awarded a contract for an Out of Hours Telephone Service for the period of 2024-2027. The service will act as a point of contact for stakeholders when Curo offices are closed, handling a variety of matters with a focus on safety and customer service. The procurement was completed through an open procedure, with a total contract value of GBP 220,000. The tender period ended on 11th March 2024, and the contract will commence on 1st July 2024, located at River Place, Lower Bristol Road, Bath, BA2 1EP, United Kingdom. The industry category is services, and Appello Careline Ltd was awarded the contract.

This tender presents an opportunity for businesses providing call centre or customer service-related services to engage with Curo Group. Small and medium enterprises (SMEs) would be particularly suited to compete for this contract. Businesses interested in growth through service provision should consider this tender, ensuring they meet the required specifications and service delivery standards outlined by Curo. Engaging with Curo in providing this essential service could enhance business visibility and reputation within the sector.

## Notice

Out of Hours Telephone Service 2024 The out of hours telephone service will be a point of contact for Curo stakeholders when Curo offices are closed. Incoming calls may cover a range of matters during these hours and the trained operators of the service will adopt a common sense approach to ensure that these matters are recorded, categorised and responded to appropriately and effectively, ensuring both safety and a first rate customer service. This will be a three year contract with the option of extending for a further 2 year period upon satisfactory delivery of the service requirements and achievement of target levels of KPI's. Curo is tendering for the provision of the above requirement. The closing date for receipt of your expression of interest is given in the box below entitled - Date documents can be requested until. Important information: This tender is being conducted through the Curo supplier portal and all documentation is only available via this portal. Once you have registered and expressed interest in the project, all applicable documents are normally published to the secure area within 24 hours (via clicking on 'My Tenders'). If after this time you have not received your email advising the tender documents have been published to the secure area, then contact the Procurement Team by sending a message through the correspondence function. An email will be sent to the 'Publish Email' address supplied at registration when the documents have been published. You will then be able to login to the secure area and download/view the tender documents. Submissions must be made via the web site. All documents should be uploaded to the website, then be sure to press the Red button 'SUBMIT RETURN' (You may need to scroll the screen down to see this button). You will then receive a receipt (print & retain a copy of this receipt and this is your confirmation of your submission). The tender status will then confirm your documents have been submitted. System Guidance is available at:-https://in-tendhost.co.uk/curo/asp/onlinehelp.asp?help=helpoverview or via the In-tend Support Desk (number located in 'Help' section). Please Note: Documents will be published automatically to the secure area on the e-tendering website following an expression of interest.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b531cad9-5aee-40c4-b433-97cc153eeb28 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Jun 2024 |
| Submission deadline | 11 Mar 2024 |
| Future notice date | Not specified |
| Award date | 13 Jun 2024 |
| Contract period | 30 Jun 2024 - 30 Jun 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £220,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CURO GROUP |
| Locality | BATH |
| Post town | Bath |
| Postcode | BA2 1EP |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK52 Bath & North East Somerset and South Gloucestershire |
| Local authority | Bath and North East Somerset |
| Electoral ward | Westmoreland |
| Westminster constituency | Bath |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | APPELLO CARELINE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 14 Jun 2024 at 10:01 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b531cad9-5aee-40c4-b433-97cc153eeb28

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b531cad9-5aee-40c4-b433-97cc153eeb28
  14th June 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://in-tendhost.co.uk/curo/asp/onlinehelp.asp?help=helpoverview

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4b10796b-ad6d-4a5f-b690-41e58c55b974. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4b10796b-ad6d-4a5f-b690-41e58c55b974.json.