---
title: "Refugee Resettlement Services Framework 2022 - 2028"
ocid: "ocds-b5fd17-4b3e3925-ae0b-442d-862a-bea0ef11ef34"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4b3e3925-ae0b-442d-862a-bea0ef11ef34"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4b3e3925-ae0b-442d-862a-bea0ef11ef34.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4b3e3925-ae0b-442d-862a-bea0ef11ef34.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LIVERPOOL CITY COUNCIL"
published: "2023-04-28"
---

# Refugee Resettlement Services Framework 2022 - 2028

Buyer: LIVERPOOL CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-4b3e3925-ae0b-442d-862a-bea0ef11ef34

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## Summary

The Liverpool City Council is inviting tenders for the Refugee Resettlement Services Framework 2022 - 2028. This opportunity falls under health and social work services, aimed at providing support to refugees in Liverpool. The contract, worth £14.31 million, has been awarded to Refugee Action. The procurement method is an open procedure with the contract period starting on 14th November 2022 and ending on 14th November 2026, with the possibility of a 2-year extension, subject to performance.

This tender offers opportunities for businesses in the health and social work services sector to engage in delivering support services to vulnerable individuals seeking sanctuary. The Liverpool City Council focuses on SMEs and VCSEs as potential suppliers. With a focus on sustainable service delivery, this contract requires providers to have local knowledge and experience in working with vulnerable populations, making it suitable for organisations with a strong social impact ethos and a commitment to high-quality service provision.

## Notice

Liverpool City Council are seeking a single provider to deliver an overarching Refugee Resettlement Support Service for refugees in Liverpool as part of official schemes run by central government departments Home Office and Department for Levelling Up Housing and Communities UKRS United Kingdom Resettlement Scheme ARAP former employees of the British government in Afghanistan on the Afghan Relocation and Assistance Programme ACRS Afghan Citizen Resettlement Scheme vulnerable and at risk people who were evacuated and in need of protection and the people still in Afghanistan in need of protection. Afghan Bridging Hotel: on-site wraparound and move on support Ukraine including Homes for Ukraine, Family Reunion and those with irregular immigration status Any other eligible UK government resettlement programme as appropriate, as a consequence of global events and humanitarian crises. A single supplier framework will be established in accordance with the requirements outlined within the service specification. Please note that this Contract is reliant upon grant funding being made available to the Authority on an annual basis by central government. There will be a mobilisation period of four weeks where by the provider will be expected to establish the service in preparation of service delivery. These costs will be incurred by the provider. There will be a 12 week transition period of current clients. The provider will need to be able to demonstrate local knowledge and experience of working with vulnerable people and people seeking sanctuary. The Authority would be open to a collaborative approach which draws on the knowledge and experience of organisations already delivering services within the asylum and refugee sector. The successful Provider will also need to ensure a sustainable and robust business model to deliver the service to a high standard. 1.1.1. The new service will take the form of:- a. Refugee Resettlement Casework Support: Arrivals planning for new refugees; Meet and greet at airport or accommodation; Intensive orientation support: GP health and school registration, Welfare benefit applications, bank accounts; ongoing resettlement support, housing support. b. Wraparound Service at hotel or temporary accommodation Mon to Fri on-site support presence at the hotel, Facilitate access to health services and education, Support applying for Universal Credit and bank account, Coordination of partners delivering services on site; support with how to access move-on accommodation. The contract length is for 4 years giving the Authority the option to extend a further 2 years subject to performance. There will be no new arrivals referrals in year 4, the final year of the contract, the provider will support the refugees who arrived during the previous year, year 3. The Authority will review the option to extend a further 2 years, during year 3. If an extension is granted new arrivals/referrals will continue in Years 4 and 5. Additional information: Tender documents and instructions are available from https://www.the-chest.org.uk/ Reference DN626780

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/53587f49-19c5-4c91-a691-1ff4df814dce |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Apr 2023 |
| Submission deadline | 24 Oct 2022 |
| Future notice date | Not specified |
| Award date | 30 Nov 2022 |
| Contract period | 1 Dec 2022 - 30 Nov 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £14,310,000 |
| Lots value | Not specified |
| Awards value | £14,310,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LIVERPOOL CITY COUNCIL |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 1DS |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Waterfront South |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | REFUGEE ACTION |

## CPV Codes

### Divisions

- 85 - Health and social work services
- 98 - Other community, social and personal services

### Codes

- 85000000 - Health and social work services
- 98000000 - Other community, social and personal services

## Release History

- 28 Apr 2023 at 15:26 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/53587f49-19c5-4c91-a691-1ff4df814dce
- 28 Sep 2022 at 14:14 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/012e274c-c55b-4a84-92d9-c10e18f72fca
- 22 Sep 2022 at 15:18 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/1f59b754-f1cb-4f65-a914-fdf4f8e4f0d8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/53587f49-19c5-4c91-a691-1ff4df814dce
  28th April 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/012e274c-c55b-4a84-92d9-c10e18f72fca
  28th September 2022 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/1f59b754-f1cb-4f65-a914-fdf4f8e4f0d8
  22nd September 2022 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.liverpool.gov.uk
- https://www.the-chest.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4b3e3925-ae0b-442d-862a-bea0ef11ef34. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4b3e3925-ae0b-442d-862a-bea0ef11ef34.json.