---
title: "Remote Assistance Tool"
ocid: "ocds-b5fd17-4b4a1b83-efc1-4ee6-ae9f-e430892d4824"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4b4a1b83-efc1-4ee6-ae9f-e430892d4824"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4b4a1b83-efc1-4ee6-ae9f-e430892d4824.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4b4a1b83-efc1-4ee6-ae9f-e430892d4824.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFGEM"
published: "2024-10-10"
---

# Remote Assistance Tool

Buyer: OFGEM  
Current stage: Award  
OCID: ocds-b5fd17-4b4a1b83-efc1-4ee6-ae9f-e430892d4824

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## Summary

This procurement process initiated by Ofgem involves the acquisition of a "Remote Assistance Tool" intended to establish secure remote access and control for various devices. Classified under the "Industry specific software package" category, this procurement falls within the services industry and has been completed. The contract, valued at £36,513.96, is set to be delivered across locations including the British Overseas Territories, Channel Islands, Europe, Isle of Man, Rest of the World, and the United Kingdom. The process followed an open procurement method and concluded with the awarding stage on 23rd September 2024. The contract period spans from 1st October 2024 to 30th September 2025.

This tender presents a significant opportunity for businesses specialising in remote access software development and IT service solutions. Small and Medium Enterprises (SMEs) are particularly well-suited to compete, especially those capable of providing robust, secure, and scalable remote assistance tools. The awarded supplier, Softcat Plc, highlights the competitive nature of such contracts in this industry. Engaging in contracts of this nature can lead to substantial business growth and visibility within the IT services sector.

## Notice

The contract is for a cloud-based Remote Assistance Tool - a software platform will be used by the Buyer's IT Service Desk to establish secure remote access and control of desktops, laptops and mobile devices.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/dfec3cee-0758-4b7a-a181-0031cd3ea821 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Oct 2024 |
| Submission deadline | 1 Jan 2024 |
| Future notice date | Not specified |
| Award date | 22 Sep 2024 |
| Contract period | 30 Sep 2024 - 30 Sep 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £36,513 |
| Lots value | Not specified |
| Awards value | £36,513 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFGEM |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48100000 - Industry specific software package
- 48514000 - Remote access software package

## Release History

- 10 Oct 2024 at 16:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/dfec3cee-0758-4b7a-a181-0031cd3ea821

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/dfec3cee-0758-4b7a-a181-0031cd3ea821
  10th October 2024 - Awarded contract notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=OCT168806
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.ofgem.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4b4a1b83-efc1-4ee6-ae9f-e430892d4824. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4b4a1b83-efc1-4ee6-ae9f-e430892d4824.json.