---
title: "Casework Assistance services"
ocid: "ocds-b5fd17-4b4fafcb-e78a-48a5-a4b3-bafe3a254537"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4b4fafcb-e78a-48a5-a4b3-bafe3a254537"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4b4fafcb-e78a-48a5-a4b3-bafe3a254537.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4b4fafcb-e78a-48a5-a4b3-bafe3a254537.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "HOUSING OMBUDSMAN"
published: "2020-02-14"
---

# Casework Assistance services

Buyer: HOUSING OMBUDSMAN  
Current stage: Tender  
OCID: ocds-b5fd17-4b4fafcb-e78a-48a5-a4b3-bafe3a254537

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## Summary

The Housing Ombudsman is currently conducting a tender for "Casework Assistance services," focusing on administrative services for business operations. This procurement, identified by the tender ID BIP471460059, is in the Tender stage and is set to close on 29 February 2020. The anticipated contract period will commence from 1 July 2020 and extend until 1 June 2023. This opportunity aims to enhance dispute resolution services within the housing sector, with deliveries expected to be made across the UK and various territories.

This tender presents a significant opportunity for businesses specialising in dispute resolution and investigative services, particularly those with experience working alongside regulatory agencies or Ombudsmen. Small and medium-sized enterprises (SMEs) are encouraged to participate, as the contract encompasses a steady workload of approximately 75 cases per month. Companies that can demonstrate proficiency in case review and impartial adjudication will find this tender especially relevant, allowing them to expand their operational reach within the public sector.

## Notice

The Housing Ombudsman is seeking a supplier who has provided dispute resolution services/investigative services to either an Ombudsman or the regulatory service sector. The successful supplier will be required to review housing complaint case material and to complete a fully documented impartial and fair determination based on the facts of the case. The expected output per month from October 2020 to March 2021 is approximately 75 case completed per month

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ceac4b61-11ba-4002-b553-f82953992341 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Feb 2020 |
| Submission deadline | 29 Feb 2020 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Jun 2020 - 1 Jun 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOUSING OMBUDSMAN |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 9GE |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Blackwall & Cubitt Town |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75112000 - Administrative services for business operations

## Release History

- 14 Feb 2020 at 13:31 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ceac4b61-11ba-4002-b553-f82953992341

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ceac4b61-11ba-4002-b553-f82953992341
  14th February 2020 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=471460059
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4b4fafcb-e78a-48a5-a4b3-bafe3a254537. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4b4fafcb-e78a-48a5-a4b3-bafe3a254537.json.