--- title: "Provision of Ticketing and CRM System - Design and Implementation" ocid: "ocds-b5fd17-4b90caec-f03c-400b-9824-5aaf4c7af986" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4b90caec-f03c-400b-9824-5aaf4c7af986" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4b90caec-f03c-400b-9824-5aaf4c7af986.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-4b90caec-f03c-400b-9824-5aaf4c7af986.json" source: "Contracts Finder" current_stage: "Tender" buyer: "BLACKPOOL COUNCIL" published: "2021-04-16" --- # Provision of Ticketing and CRM System - Design and Implementation Buyer: BLACKPOOL COUNCIL Current stage: Tender OCID: ocds-b5fd17-4b90caec-f03c-400b-9824-5aaf4c7af986 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4b90caec-f03c-400b-9824-5aaf4c7af986) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4b90caec-f03c-400b-9824-5aaf4c7af986.json) ## Summary Blackpool Council is seeking to procure a Ticketing and CRM System for the design and implementation of their operations at Showtown, set to open in 2022. The tender, titled "Provision of Ticketing and CRM System - Design and Implementation," involves a budget of £100,000 and is classified under Customer Relation Management software development services. The open procurement process is currently at the tendering stage, with bids due by 30 April 2021. The contract is expected to commence on 1 June 2021 and run until 31 May 2025, and the delivery addresses are located in England, United Kingdom. This procurement presents a significant opportunity for growth, especially for small and medium-sized enterprises (SMEs) skilled in software development and operational solutions. Firms with experience in ticketing systems, point of sale (POS) solutions, and customer relationship management are well-suited to compete for this contract. The successful bidder will play a crucial role in enhancing the operating efficiency of Showtown, thereby positioning themselves as a key player in the local services industry. ## Notice We are looking to procure a Ticketing & EPOS system to enable the operating efficiency of Showtown when it opens in 2022. It is our desire that the Ticketing & EPOS system we procure, comes alongside a CRM system supported by the supplier. The Ticketing & EPOS systems main requirement will be based around ticketing, however there are requirements for retail and merchandise sales and the ability for some minor catering functionality. To view the tender documents and to submit a bid, please visit the following link: https://procontract.due-north.com/Supplier/Advert/View?advertId=5285e4c4-d188-eb11-810c-005056b64545&fromProjectDashboard=False&fromRfxSummary=False&selectWorkgroup=False&fromAdvertEvent=False&fromActivityDashboard=False ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/127cb20f-7290-4c80-be19-7b563ad08751 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 16 Apr 2021 | | Submission deadline | 30 Apr 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 May 2021 - 31 May 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £100,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | BLACKPOOL COUNCIL | | Locality | BLACKPOOL | | Post town | Blackpool | | Postcode | FY1 1NA | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD4 Lancashire | | ITL 3 | TLD42 Blackpool | | Local authority | Blackpool | | Electoral ward | Talbot | | Westminster constituency | Blackpool South | | Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72212110 - Point of sale (POS) software development services - 72212445 - Customer Relation Management software development services ## Release History - 16 Apr 2021 at 11:46 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/127cb20f-7290-4c80-be19-7b563ad08751 - 16 Apr 2021 at 11:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e650221e-8b0e-43f6-8d9c-2e9213e12a03 - 22 Mar 2021 at 08:48 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/54593ff5-8849-46eb-b3dc-f16a098370ad - 19 Mar 2021 at 16:47 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/bfa559d5-3538-487c-8cf8-c2bd71f907f7 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/127cb20f-7290-4c80-be19-7b563ad08751 16th April 2021 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/e650221e-8b0e-43f6-8d9c-2e9213e12a03 16th April 2021 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/54593ff5-8849-46eb-b3dc-f16a098370ad 22nd March 2021 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/bfa559d5-3538-487c-8cf8-c2bd71f907f7 19th March 2021 - Opportunity notice on Contracts Finder ## Notice URLs - http://www.blackpool.gov.uk/ - https://procontract.due-north.com/Supplier/Advert/View?advertId=5285e4c4-d188-eb11-810c-005056b64545&fromProjectDashboard=False&fromRfxSummary=False&selectWorkgroup=False&fromAdvertEvent=False&fromActivityDashboard=False ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4b90caec-f03c-400b-9824-5aaf4c7af986. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4b90caec-f03c-400b-9824-5aaf4c7af986.json.