---
title: "Live Services Support"
ocid: "ocds-b5fd17-4b9fbbfa-750f-4e1a-841e-d5d7bd1b5665"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4b9fbbfa-750f-4e1a-841e-d5d7bd1b5665"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4b9fbbfa-750f-4e1a-841e-d5d7bd1b5665.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4b9fbbfa-750f-4e1a-841e-d5d7bd1b5665.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2025-10-06"
---

# Live Services Support

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-4b9fbbfa-750f-4e1a-841e-d5d7bd1b5665

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4b9fbbfa-750f-4e1a-841e-d5d7bd1b5665)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4b9fbbfa-750f-4e1a-841e-d5d7bd1b5665.json)

## Summary

The procurement process for "Live Services Support" was conducted by H M Revenue & Customs in the United Kingdom, focusing on IT services such as consulting, software development, Internet, and support. This selective procurement was part of a call-off from a framework agreement, valued at £18,000,000. The tender's final status is "complete," with the award made to Mastek, a large supplier. The relevant dates include the end of the tender period on 2nd October 2025 and the commencement of the contract period from 3rd October 2025 to 2nd April 2027. The procurement falls under the 'services' category and took place in England.

This tender offers substantial opportunities for businesses specialising in IT services to expand their portfolio and establish a partnership with a major government department. While the procurement was not specifically targeted at SMEs or VCSEs, large companies capable of providing comprehensive IT solutions stand to benefit significantly. Engaging in such contracts can potentially lead to further opportunities within government frameworks and establish reputations in the public sector procurement market.

## Notice

Live Services Support

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f049872a-8a09-4fea-89f1-ec408bbeb2ec |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Oct 2025 |
| Submission deadline | 2 Oct 2025 |
| Future notice date | Not specified |
| Award date | 1 Oct 2025 |
| Contract period | 2 Oct 2025 - 2 Apr 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £18,000,000 |
| Lots value | Not specified |
| Awards value | £18,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | Southend-on-Sea |
| Postcode | SS99 1AA |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | Victoria |
| Westminster constituency | Southend East and Rochford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MASTEK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 6 Oct 2025 at 11:46 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f049872a-8a09-4fea-89f1-ec408bbeb2ec

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f049872a-8a09-4fea-89f1-ec408bbeb2ec
  6th October 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9381f8d3-dd89-4344-9814-c4a0899a953c
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/01aac5c5-3765-4160-9ae7-9db52b2e6ac8

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4b9fbbfa-750f-4e1a-841e-d5d7bd1b5665. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4b9fbbfa-750f-4e1a-841e-d5d7bd1b5665.json.