--- title: "Development of Patient Portal Engagement and inbound communication workflows" ocid: "ocds-b5fd17-4bc44408-cd6e-4f54-b4f9-50ec44b459ef" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4bc44408-cd6e-4f54-b4f9-50ec44b459ef" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4bc44408-cd6e-4f54-b4f9-50ec44b459ef.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-4bc44408-cd6e-4f54-b4f9-50ec44b459ef.json" source: "Contracts Finder" current_stage: "Planning" buyer: "NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT" published: "2025-02-05" --- # Development of Patient Portal Engagement and inbound communication workflows Buyer: NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT Current stage: Planning OCID: ocds-b5fd17-4bc44408-cd6e-4f54-b4f9-50ec44b459ef [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4bc44408-cd6e-4f54-b4f9-50ec44b459ef) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4bc44408-cd6e-4f54-b4f9-50ec44b459ef.json) ## Summary NHS South, Central and West Commissioning Support Unit is seeking early market engagement for the development of Patient Portal Engagement and inbound communication workflows within the South East region of the United Kingdom. The industry category for this procurement is Patient-administration system (CPV: 48814200). The procurement is currently in the planning stage, with engagement activities concluding on 17th February 2025. The formal procurement process will commence in the second half of 2025, with the contract expected to start in early 2026. Interested parties should register their interest by emailing the National Commercial and Procurement Hub at commercial.procurementhub@nhs.net no later than 12 Noon on the due date. This tender presents significant opportunities for businesses specialised in healthcare technology and patient management systems. The NHS Surrey Heartlands Integrated Care Board (ICB) is looking to collaborate with qualified and competent organisations to develop innovative testbeds and pilot projects aimed at improving patient engagement and communication workflows. Small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs) are particularly encouraged to participate. This engagement not only helps in understanding the efficiency of large-scale working models but also provides an avenue for businesses to align their solutions with NHS requirements, potentially leading to future contracts. ## Notice This notice is placed in order to facilitate early engagement with potential providers, NHS Surrey Heartlands Integrated Care Board (ICB) seeks to determine the level of interest in delivering improvements to patient engagement and inbound communication workflows. This work includes the development of testbeds and / or pilots for some products and functionalities. This will help understand the efficiencies deliverable through at-scale working models supported by appropriate solutions. The precise scope of the contract is still to be determined but practice staff will be exploring needs and options ahead of a full procurement which will commence in the second half of 2025, ahead of a contract commencement date early 2026. To register interest and gain access to this early market engagement activity, interested parties should make contact with The National Commercial and Procurement Hub via e-mail at commercial.procurementhub@nhs.net. Please ensure that you register your interest by no later than 12 Noon on 17th February 2025. This exercise is being carried out by the NHS National Commercial and Procurement Hub South Central and West. Additional information: This notice is an information gathering exercise rather than a call for competition in its own right, and therefore publication or response does not commit the Authority or respondents to a future procurement, nor provide any process exemptions or preferential treatment to any parties expressing an interest. The ICB is looking to establish what interest there might be in providing such a service from suitably qualified, capable and competent organisations. The ICB will not be liable for costs incurred by any interested party in participating in this exercise . Interested parties should note that a response to this notice does not guarantee an automatic invitation to any subsequent formal procurement, which the commissioners will consider in due course. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7a05c6b6-5e59-443b-b6d7-5f07d32892ef | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 5 Feb 2025 | | Submission deadline | Not specified | | Future notice date | 17 Feb 2025 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT | | Locality | EASTLEIGH | | Post town | Southampton | | Postcode | SO50 5PB | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ3 Hampshire and Isle of Wight | | ITL 3 | TLJ35 South Hampshire | | Local authority | Eastleigh | | Electoral ward | Eastleigh Central | | Westminster constituency | Eastleigh | | Delivery location | TLJ South East (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48814200 - Patient-administration system ## Release History - 5 Feb 2025 at 14:27 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/7a05c6b6-5e59-443b-b6d7-5f07d32892ef - 5 Feb 2025 at 14:26 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/7a05c6b6-5e59-443b-b6d7-5f07d32892ef - 5 Feb 2025 at 14:16 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/7a05c6b6-5e59-443b-b6d7-5f07d32892ef ## Documents - https://www.contractsfinder.service.gov.uk/Notice/7a05c6b6-5e59-443b-b6d7-5f07d32892ef 5th February 2025 - Early engagement notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/59c378e5-2f8e-47a1-ac36-2e44b722c657 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4bc44408-cd6e-4f54-b4f9-50ec44b459ef. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4bc44408-cd6e-4f54-b4f9-50ec44b459ef.json.