--- title: "The Provision of a Customer Relationship Management System" ocid: "ocds-b5fd17-4bc59a62-8d19-4721-ac78-e3780a449cc2" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4bc59a62-8d19-4721-ac78-e3780a449cc2" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4bc59a62-8d19-4721-ac78-e3780a449cc2.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-4bc59a62-8d19-4721-ac78-e3780a449cc2.json" source: "Contracts Finder" current_stage: "Award" buyer: "SEFTON COUNCIL" published: "2019-11-28" --- # The Provision of a Customer Relationship Management System Buyer: SEFTON COUNCIL Current stage: Award OCID: ocds-b5fd17-4bc59a62-8d19-4721-ac78-e3780a449cc2 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4bc59a62-8d19-4721-ac78-e3780a449cc2) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4bc59a62-8d19-4721-ac78-e3780a449cc2.json) ## Summary Sefton Council is conducting a public procurement process for "The Provision of a Customer Relationship Management System" with a contract period from 1 November 2019 to 31 October 2024, including two optional one-year extensions. This procurement is classified under the goods category with a budget of £300,000, using an open procurement method. The tender period ended on 24 May 2019, with the initiative aimed at enhancing the council's digital presence and facilitating web-based transactions to improve customer experiences. The services will be delivered within the North West region of the United Kingdom. This contract presents significant opportunities for businesses, particularly small and medium-sized enterprises (SMEs) specialising in customer relationship management software, digital solutions, and technology services. Companies that excel in integrating web-based systems and automating customer interactions would find this tender suitable for their capabilities. Engaging in this tender allows businesses to participate in the digital transformation of local government services, potentially leading to further contracts as the council continues to invest in improving its technological infrastructure. ## Notice Sefton Council is seeking to procure a Customer Relationship management system to replace its currentsystem. The proposed period of contract is 1/11/2019 to 31/10/2024 plus 2 x 1 year optional periods. As part of the Council's Framework for Change programme, the Council is seeking to create significant improvements in its digital presence in order to drive transformational change in the way that it engages with communities, local businesses, visitors, potential investors and employees. This forms part of the redesign of the current technology landscape so that key strategic outcomes are achieved. The Council's approach is to enable web based transactions that interface with the Council's back office systems without a need for any staff intervention. In this way, the Council can make services available at any time, improve the customer experience and provide customers with regular updates through automated notifications.The Council sees channel shift as a key contributor to achieving more efficient and cost-effective services. The improved digital platform that the Council adopts must promote rapid and sustainable channel shift through self-service.The Council is publishing a version of the requirements specification at Selection stage in order that potential bidders can assure themselves that the requirements can be met before participating in the exercise ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/44744d5f-331f-4c04-93df-f0d0a4a06bc2 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 28 Nov 2019 | | Submission deadline | 24 May 2019 | | Future notice date | Not specified | | Award date | 18 Nov 2019 | | Contract period | 1 Jan 2020 - 31 Dec 2024 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £300,000 | | Lots value | Not specified | | Awards value | £210,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SEFTON COUNCIL | | Locality | BOOTLE | | Post town | Liverpool | | Postcode | L20 3NJ | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD7 Merseyside | | ITL 3 | TLD73 Sefton | | Local authority | Sefton | | Electoral ward | Derby | | Westminster constituency | Bootle | | Delivery location | TLD North West (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | FIRMSTEP | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48445000 - Customer Relation Management software package ## Release History - 28 Nov 2019 at 11:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/44744d5f-331f-4c04-93df-f0d0a4a06bc2 - 25 Apr 2019 at 07:26 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/16c08ca4-b709-49a1-9ebd-60c2e39e4e57 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/44744d5f-331f-4c04-93df-f0d0a4a06bc2 28th November 2019 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/16c08ca4-b709-49a1-9ebd-60c2e39e4e57 25th April 2019 - Opportunity notice on Contracts Finder - https://procontract.due-north.com/Advert?advertId=0f729352-2a67-e911-80f7-005056b64545 Advert ## Notice URLs - http://www.sefton.gov.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4bc59a62-8d19-4721-ac78-e3780a449cc2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4bc59a62-8d19-4721-ac78-e3780a449cc2.json.