--- title: "Contact Centre 2019" ocid: "ocds-b5fd17-4bc9635f-6169-4118-9264-53ff295b7b6a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4bc9635f-6169-4118-9264-53ff295b7b6a" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4bc9635f-6169-4118-9264-53ff295b7b6a.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-4bc9635f-6169-4118-9264-53ff295b7b6a.json" source: "Contracts Finder" current_stage: "Tender" buyer: "WEAVER VALE HOUSING TRUST E-TENDERING" published: "2019-05-17" --- # Contact Centre 2019 Buyer: WEAVER VALE HOUSING TRUST E-TENDERING Current stage: Tender OCID: ocds-b5fd17-4bc9635f-6169-4118-9264-53ff295b7b6a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4bc9635f-6169-4118-9264-53ff295b7b6a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4bc9635f-6169-4118-9264-53ff295b7b6a.json) ## Summary The procurement process titled "Contact Centre 2019" is conducted by Weaver Vale Housing Trust, with a focus on establishing a customer contact centre as part of their 'Customer First' Programme. The process is currently in the tender stage, which will conclude on 30th May 2019. This service has been classified under the industry category of contact management software, and the contract period is set to start on 1st September 2019 and last until 31st August 2022. The procurement method is 'open,' which allows for broad participation, as it falls below the typical threshold for competitive tendering. This tender offers significant opportunities for businesses specialising in customer relationship management software, contact management systems, and related development services. Small and medium-sized enterprises (SMEs) are particularly well-suited to compete for this contract, given the emphasis on innovative solutions that will serve all customer interactions within the Trust. Competitors should be prepared to demonstrate their capabilities in delivering efficient query resolution and holistic customer service systems. ## Notice The Trust is looking to introduce a customer contact centre to facilitate its 'Customer First' Programme. The contact centre will be a centralised customer hub, handling all facets of customer contact - not just calls. The Trust's vision is to implement a system that not only allows efficient and effective query resolution but also provides a holistic view of the customer, allowing us to move away from dealing with individual queries in isolation. Additional information: To access tender documents please visit https://in-tendhost.co.uk/wvht and click on "register" unless you are already registered on our portal Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ad3b5d24-486d-47e6-8207-6120e20133c8 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 17 May 2019 | | Submission deadline | 30 May 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Aug 2019 - 31 Aug 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | WEAVER VALE HOUSING TRUST E-TENDERING | | Locality | CHESHIRE | | Post town | Crewe | | Postcode | CW9 7LL | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD6 Cheshire | | ITL 3 | TLD63 Cheshire West and Chester | | Local authority | Cheshire West and Chester | | Electoral ward | Rudheath | | Westminster constituency | Mid Cheshire | | Delivery location | TLD North West (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 48333000 - Contact management software package - 48445000 - Customer Relation Management software package - 72212333 - Contact management software development services - 72212445 - Customer Relation Management software development services - 79512000 - Call centre ## Release History - 17 May 2019 at 07:17 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ad3b5d24-486d-47e6-8207-6120e20133c8 - 17 May 2019 at 07:17 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ad3b5d24-486d-47e6-8207-6120e20133c8 - 15 May 2019 at 13:10 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ad3b5d24-486d-47e6-8207-6120e20133c8 - 15 May 2019 at 13:10 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ad3b5d24-486d-47e6-8207-6120e20133c8 - 15 May 2019 at 13:09 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ad3b5d24-486d-47e6-8207-6120e20133c8 - 15 May 2019 at 13:09 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ad3b5d24-486d-47e6-8207-6120e20133c8 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/ad3b5d24-486d-47e6-8207-6120e20133c8 17th May 2019 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/wvht/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/wvht ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4bc9635f-6169-4118-9264-53ff295b7b6a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4bc9635f-6169-4118-9264-53ff295b7b6a.json.