---
title: "Victim Services Case Management System (2026-2029)"
ocid: "ocds-b5fd17-4bccc77a-cb53-4d7b-aec2-a24d3f7c2807"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4bccc77a-cb53-4d7b-aec2-a24d3f7c2807"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4bccc77a-cb53-4d7b-aec2-a24d3f7c2807.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4bccc77a-cb53-4d7b-aec2-a24d3f7c2807.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Lancashire Constabulary"
published: "2026-10-26"
---

# Victim Services Case Management System (2026-2029)

Buyer: Lancashire Constabulary  
Current stage: Award  
OCID: ocds-b5fd17-4bccc77a-cb53-4d7b-aec2-a24d3f7c2807

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## Summary

Lancashire Constabulary is renewing its IIZUKA case management system for victim services. The purchase is a software package and information system, delivered for the constabulary in the North West of England. The requirement is for continuation of the existing system rather than a broader set of victim-support services: the procurement description identifies renewal of the IIZUKA Case Management System. Softcat is providing the system through the NHS Shared Business Services Digital Workspace Solutions 2 framework. This is a technology supply requirement for a police force, centred on the case management platform used in victim services.

The procurement is complete and has been awarded to Softcat Plc through a selective framework call-off. The award was made on 15 October 2026. The awarded value is £137,853.61. The contract runs from 1 December 2026 to 30 November 2029. The original tender deadline was 15 October 2026 at 12:00. The requirement was procured as a single, unlottted purchase; the award value covers the case management system renewal. Lancashire Constabulary assessed suppliers through the framework call-off route. The available procurement details do not set out a separate scoring breakdown or detailed selection thresholds, so the award outcome establishes Softcat as the selected supplier without identifying a more specific evaluation formula.

For suppliers competing when Lancashire Constabulary next considers this requirement, the award shows demand for renewal of an established victim-services case management platform, not for general software or frontline support services. Credible competitors would need to supply and support a comparable case management system and demonstrate that it can meet the operational needs of a police force’s victim-services work. The framework call-off route is commercially significant: suppliers would need access to the relevant purchasing framework or an eligible route through it. The procurement was awarded to a large supplier, and the buyer marked the opportunity as unsuitable for SMEs and voluntary, community and social enterprises. This suggests that suppliers should be able to manage a direct public-sector software renewal at organisational scale.

## Notice

Renewal of the IIZUKA Case Management System utilising Softcat via the NHS Shared Business Services Digital Workspace Solutions 2 Framework, for the period 1st December 2026 to 30th November 2029

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0f643fd6-8276-48d3-bdb0-bc27a8ff3ffd |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 15 Oct 2026 |
| Contract period | 1 Dec 2026 - 30 Nov 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £137,853 |
| Lots value | Not specified |
| Awards value | £137,853 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Lancashire Constabulary |
| Locality | PRESTON |
| Postcode area | Preston |
| Postcode | PR4 5SB |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD45 Mid Lancashire |
| Local authority | Preston |
| Electoral ward | City Centre |
| Westminster constituency | Preston |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Softcat Plc |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 26 Oct 2026 at 09:46 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0f643fd6-8276-48d3-bdb0-bc27a8ff3ffd

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0f643fd6-8276-48d3-bdb0-bc27a8ff3ffd
  26th October 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4bccc77a-cb53-4d7b-aec2-a24d3f7c2807. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4bccc77a-cb53-4d7b-aec2-a24d3f7c2807.json.