---
title: "TPT134 - Single Customer View Data Platform & CRM - Implementation & Managed Service"
ocid: "ocds-b5fd17-4bd30e1a-c5ea-4151-924f-7cdbf3956ece"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4bd30e1a-c5ea-4151-924f-7cdbf3956ece"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4bd30e1a-c5ea-4151-924f-7cdbf3956ece.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4bd30e1a-c5ea-4151-924f-7cdbf3956ece.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "TRANSPENNINE TRAINS LIMITED"
published: "2024-10-23"
---

# TPT134 - Single Customer View Data Platform & CRM - Implementation & Managed Service

Buyer: TRANSPENNINE TRAINS LIMITED  
Current stage: Tender  
OCID: ocds-b5fd17-4bd30e1a-c5ea-4151-924f-7cdbf3956ece

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4bd30e1a-c5ea-4151-924f-7cdbf3956ece)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4bd30e1a-c5ea-4151-924f-7cdbf3956ece.json)

## Summary

Transpennine Trains Limited, located in Manchester, is seeking to procure a Single Customer View data platform along with its implementation and an ongoing managed service. Additionally, they aim to award a separate agreement for the managed service of their current CRM solution. The tender, titled "TPT134 - Single Customer View Data Platform & CRM - Implementation & Managed Service", falls under the IT services category, specifically consulting, software development, internet, and support. The procurement process is in the Tender stage and follows a selective negotiation procedure. Bidding closes on 25th November 2024, and the contract is expected to run from 1st July 2025 to 30th June 2027, with an estimated value of £3,000,000. Delivery is expected within the North West region of the United Kingdom.

This tender presents significant business opportunities, especially for SMEs that specialise in IT services, data platform solutions, and CRM management. Companies with robust capabilities in managing and implementing complex IT systems are well-positioned to compete. By securing this contract, businesses can enhance their portfolio with a substantial public sector project, foster long-term client relationships, and gain prominence in the IT services market. The selective procurement method ensures that suppliers capable of meeting precise technical requirements have a higher chance of success, benefiting from a more focused and competitive selection process.

## Notice

TPT are looking to award agreement for the procurement of a data platform solution (known as Single Customer View) the implementation of the platform and the ongoing managed service of the data platform. Additionally, TPT are also looking to award an agreement for the Managed Service of its current CRM solution. For the avoidance of doubt, a new CRM solution is not included in the scope of this requirement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4ece800e-1f73-446e-a92d-42769d66272b |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Oct 2024 |
| Submission deadline | 25 Nov 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Jun 2025 - 30 Jun 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPENNINE TRAINS LIMITED |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M1 6LT |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Piccadilly |
| Westminster constituency | Manchester Central |
| Delivery location | TLD North West (England) |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 23 Oct 2024 at 15:30 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/4ece800e-1f73-446e-a92d-42769d66272b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4ece800e-1f73-446e-a92d-42769d66272b
  23rd October 2024 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-Manchester:-IT-services:-consulting,-software-development,-Internet-and-support./X8VTB9P5YC
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4bd30e1a-c5ea-4151-924f-7cdbf3956ece. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4bd30e1a-c5ea-4151-924f-7cdbf3956ece.json.